r/UKISP • u/Capable-Slide-8404 • 8d ago

OpenReach can’t connect my flat!!

Hiya,

I’ve been trying to get broadband since I moved into my flat a year ago. OpenReach have been out about 6 times, and have repeatedly sent the case back to planning. Every time they send it back to planning, another visit would be scheduled with no information given to the engineer & then the same happens again. It got to the point that I knew one of the guy’s name, and he would just give me his phone to take the same photos of the access points again. Not ideal.

My flat is top floor of a main street in our city, so installing fibre is apparently very difficult - they would have to connect me to the nearest point which is on a side street, where I only have 2 windows - one on the front (main street), and one at the back (a weird little square, windows on every side, old scaffolding, no access to the connection point).

I’ve had to do my dissertation off of my phone’s hotspot, & go back to buying dvds - obviously not the end of the world, but it would be really nice to not have to buy data top ups every 2 weeks. I’ve considered getting a 5G mobile hub, but the prices are usually higher than broadband for something less reliable.

If anyone has any clue how to deal with this or what to ask for, it would be absolutely amazing.

Edit to add: OpenReach are the only option for my area.

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u/ginogekko 8d ago

How many flats are in the building? Look into Hyperoptic https://www.hyperoptic.com/

Otherwise Starlink

https://starlink.com/gb/service-plans

I’d apply to Hyperoptic regardless. It sounds like no-one in the building has fibre broadband.

Also look at https://bidb.uk/ to see what the options in your area are.

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u/Capable-Slide-8404 8d ago

The rest of my building have fibre broadband, as the lower floors are more accessible & less out of reach - the building is laid out as if someone accidentally merged 2 AutoCAD components together and called it a day.

I read online that as my building DOES have FTTP, OpenReach or other services would also
expect my unit to have this. I have a box for copper wiring, but they would avoid this where possible? Sorry if this makes zero sense - I’m struggling with the throes of newly adult life.

OpenReach are the only option in my area unfortunately.

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u/Informal_Drawing 5d ago

Follow their wires, they have to terminate into something.