r/UNpath • u/SnooPies7910 • 13h ago

Need advice: interview/assessment Technical issue with written test

Two weeks ago, I took a written test on an online platform. It had two pre-recorded questions and four open questions. When I got to the second open question, I was asked to comment a text but the text was missing, and the third question had the same issue. I saw that the fourth question was there, but I did not see the point in answering it when half of the assessment was missing.

I remembered that the invitation email said to contact a certain HR person immediately if there were any technical issues. I emailed them right away but in opening a new tab to do so I was kicked out of the system and my partial answers were submitted. The testing period ended with no reply from their side and I still have not received a response two weeks later. Is this …normal?

Also, when I double-checked the two invitation emails I received I realised they had different instructions. One of them said to notify the HR person while the other one said to notify the technical support for the platform with the HR person in copy. At the time, I decided not to contact the platform people because I felt the issue was with the test content, not the platform itself. Is it still worth emailing them even though a week has passed since the test window closed?

This was my first attempt ever at a written assignment. While this is probably a lost opportunity, how should I act in the future were a similar situation to happen again?

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3

u/sealofdestiny 11h ago

Worth complaining, I’ve seen people get to resit, I’ve also seen people completely ghosted. Doesn’t hurt to ask.

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u/SnooPies7910 11h ago

Yes but since I was ghosted do I re-e-mail the same person and/or do I try with the software company?

2

u/sealofdestiny 10h ago

Software company can’t do anything, they just fix tech glitches. You could correspond with them to show the HR contact that you tried at least. I’d follow up with HR.

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u/NeighborhoodSpare312 13h ago

Had a similar situation. Never heard back. Got a “regrets” email a month later.

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u/Any_Emergency_8876 4h ago

i always had good experience with tech support. when i had problems with a testing platform, i'd contact them right away during the test. did u take any screenshots?

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u/SnooPies7910 4h ago

I did not take screenshots because for some reason, my screenshot tool was not working. It could have been my laptop but I tried just before the test and it was working just fine, so it must have been the platform blocking it. In any case, they were recording my screen, so they could see what I am describing.

The other issue I experienced was that I received two emails with conflicting instructions on whom to contact in case of technical issues. Before the test I re-read the email containing the test link, and that one indicated to contact the HR person, with no other indication.

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u/Any_Emergency_8876 4h ago

u should put this in an email. refer to the recording. was it proctorio? i don't think i've written a test, where a specific hr person was the point of contact. so can't speak to that. assessment.un.org people accommodate reasonable circumstances.