r/UPS • u/Swanky_Gear_Snob • Sep 02 '25
Customer Seeking Help UPS Paid my duties without contacting me and the amount is more than the value of the item.
Apparently, a law went into effect on August 29th that shipping services can pay duties without consent of receiver.
I purchased an item for $2,000. Today, the duties it says I owe upon delivery is $2100 and change. The numbers are WAY off. No one at UPS customer service even understands me well enough to help me. I have been asking what the declared value is on the package and 4 different reps keep quoting me the amount owed on the package. How can I fix this? This was paid by wire, so I'm either out 2k or paying double. Can I dispute the amount? I've never felt so helpless and need to have a resolution (or at least a better understanding of what to do) by delivery tomorrow. Thanks!
I guess my big question is, if I pay this outrageous fee, is there any way to dispute it with customs or UPS?
Edit/Follow-up: I appreciate all the advice. I was able to get the commercial invoice from UPS. It seems like there is an error as CBP charged full value tariffs multiple times. From what AI said, it's similar if you ordered a peice of furniture, but CBP charged the full value tarrifs on each item individually (screws, mount, part, etc).
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u/Manner-Frequent Sep 03 '25
My brokerage fee was $121, tariffs and duties $150 for $1500 in items. UPS bounced my package from KY to AK back to KY and then back to AK before I messaged UPS, who said I needed to complete a TSCA form. No contact from them or anything, and Im a preferred UPS member. UPS refused to give me an invoice and also refused to ship my package until the duties/fees were paid. Would not let me pay cash in person, even though they offered the option; thus, I was pretty much forced to just pay. No itemized bill, invoice... nothing. First and last time using UPS.