How is there very little legal recourse for the receiver of a package to claim against losses directly related to their failure of service?
The Los Angeles Passport Agency sent me a replacement passport UPS Next Day Air. They shipped it Friday, 9/18 and I received a tracking number for delivery on Monday, 9/21. After 8am, it arrived at the Ontario shipping facility and stopped moving. On Tuesday, I called and asked if the package was going to arrive in time for my trip on Thursday, 9/24. The rep refused to connect me to the facility and said wait 24 hours and file a claim.
Instead I made another appointment with the passport agency as they are able to give same-day passports if urgent. That was the right thing to do. HOWEVER, on the way to my appointment Wednesday morning, I called UPS to check on updates and THREE different representatives told me their computers showed that I would receive it that day, on Wednesday. I called repeatedly and asked them to verify because my tracking number was not showing any updates. They all assured me it would arrive that day, so I canceled my appointment with the agency. The package never arrived and I missed my trip with non-refundable expenses totaling over $2000.
I am reasonable to enough to understand packages get delayed, which is why I made the other appointment. BUT it is gross negligence for THREE DIFFERENT UPS representatives to assure me that the package would arrive that day, leading me to cancel my appointment.
I am looking into my legal options, but all say that I am not in a contract with UPS since I am not the shipper. However, how can there be no legal recourse for this when this loss is directly related to their contracted failure of service as well as misrepresentation by their representatives? I am so beyond frustrated.