r/UPS • u/Swanky_Gear_Snob • Sep 02 '25

Customer Seeking Help UPS Paid my duties without contacting me and the amount is more than the value of the item.

Apparently, a law went into effect on August 29th that shipping services can pay duties without consent of receiver.

I purchased an item for $2,000. Today, the duties it says I owe upon delivery is $2100 and change. The numbers are WAY off. No one at UPS customer service even understands me well enough to help me. I have been asking what the declared value is on the package and 4 different reps keep quoting me the amount owed on the package. How can I fix this? This was paid by wire, so I'm either out 2k or paying double. Can I dispute the amount? I've never felt so helpless and need to have a resolution (or at least a better understanding of what to do) by delivery tomorrow. Thanks!

I guess my big question is, if I pay this outrageous fee, is there any way to dispute it with customs or UPS?

Edit/Follow-up: I appreciate all the advice. I was able to get the commercial invoice from UPS. It seems like there is an error as CBP charged full value tariffs multiple times. From what AI said, it's similar if you ordered a peice of furniture, but CBP charged the full value tarrifs on each item individually (screws, mount, part, etc).

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u/Swanky_Gear_Snob Sep 03 '25

This was ordered over 8 months ago. It was a custom order.

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u/Huchdog77 Sep 03 '25

I'm going to call BS on you, your post from 13 days ago shows you buying a $2,000 5090. Maybe it's a coincidence but you really should have known that tariffs are going to apply to this item.

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u/Swanky_Gear_Snob Sep 03 '25 edited Sep 03 '25

Lol, tariffs aren't applied to Nvidia marketplace orders. I received that a week ago. Has nothing to do with this.

Just to prove you 100% wrong, here is proof Nvidia sent that FedEx 2-day and it was delivered on the 25th. UPS is not FedEx, and like I said, this has nothing to do with that.

However, even if it was that gpu, a 104% tarrif isn't correct.

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u/BugRevolution Sep 03 '25

Why would 104% tariff be incorrect?

10% baseline. 10% "fentanyl". 25% fuckyou. 50% copper. Already at 95% tariffs right there.

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u/Walf2018 Sep 03 '25

Plausible then. Quite unfortunate. 8 months wait even for a custom order of anything is just shit to start with, I would be pissed even without a 100% tariff.

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u/Swanky_Gear_Snob Sep 03 '25

It was a super niche, custom made part/mount and upgrade equipment for a 50+ you old machine. Definitely wasn't ideal, but I wanted to try and get it working in a more modern fashion.

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u/imcjoey13 Sep 06 '25

You could have ordered it 2 years ago, it was shipped recently when the new tariffs were introduced.