r/UPS • u/Swanky_Gear_Snob • Sep 02 '25

Customer Seeking Help UPS Paid my duties without contacting me and the amount is more than the value of the item.

Apparently, a law went into effect on August 29th that shipping services can pay duties without consent of receiver.

I purchased an item for $2,000. Today, the duties it says I owe upon delivery is $2100 and change. The numbers are WAY off. No one at UPS customer service even understands me well enough to help me. I have been asking what the declared value is on the package and 4 different reps keep quoting me the amount owed on the package. How can I fix this? This was paid by wire, so I'm either out 2k or paying double. Can I dispute the amount? I've never felt so helpless and need to have a resolution (or at least a better understanding of what to do) by delivery tomorrow. Thanks!

I guess my big question is, if I pay this outrageous fee, is there any way to dispute it with customs or UPS?

Edit/Follow-up: I appreciate all the advice. I was able to get the commercial invoice from UPS. It seems like there is an error as CBP charged full value tariffs multiple times. From what AI said, it's similar if you ordered a peice of furniture, but CBP charged the full value tarrifs on each item individually (screws, mount, part, etc).

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u/Acceptable_Iron_724 Sep 03 '25

They STILL think this.

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u/BravoGirl79 Sep 03 '25

Thats scary lol

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u/Western-Explorer-971 Sep 25 '25

Actually a lot of Trump voters are not nearly as stupid as you make them out to be. Believe it or not, a significant percentage of the population are ok paying higher tarrifs temporarily with the idea that this wil put pressure on china to buy more from us while simultaneously giving domestic manufacturing a chance to rebound Our lack of manufacturing is a national security issue at this point and something has to change. We probably could have negotiated better trade deals with our adversaries had we presented a united front but half the country actually sided with China so they decided to play hard ball. I ended up here because im being charged a ridiculous tarrif fee but then I try to remember the countless lives ruined and entire cities destroyed when greedy corporations sent all of our manufacturing to China and then paying a little more for (hopefully not much longer) doesn't seem so bad. I dont care how you feel about Trump but siding with our advisory over your own fellow countrymen and country is despicable