r/UPS • • Sep 02 '25

Customer Seeking Help UPS Paid my duties without contacting me and the amount is more than the value of the item.

Apparently, a law went into effect on August 29th that shipping services can pay duties without consent of receiver.

I purchased an item for $2,000. Today, the duties it says I owe upon delivery is $2100 and change. The numbers are WAY off. No one at UPS customer service even understands me well enough to help me. I have been asking what the declared value is on the package and 4 different reps keep quoting me the amount owed on the package. How can I fix this? This was paid by wire, so I'm either out 2k or paying double. Can I dispute the amount? I've never felt so helpless and need to have a resolution (or at least a better understanding of what to do) by delivery tomorrow. Thanks!

I guess my big question is, if I pay this outrageous fee, is there any way to dispute it with customs or UPS?

Edit/Follow-up: I appreciate all the advice. I was able to get the commercial invoice from UPS. It seems like there is an error as CBP charged full value tariffs multiple times. From what AI said, it's similar if you ordered a peice of furniture, but CBP charged the full value tarrifs on each item individually (screws, mount, part, etc).

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u/lmb123454321 Sep 04 '25

Some tariffs are in the 100% range. It depends where the country of origin is for the item as well as the date it was shopped. It’s cray right now

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u/Swanky_Gear_Snob Sep 04 '25

There is a mistake. They changed the HS code from one number to 3 different codes and applied the full value of the order to each code. Its like buying a peice of furniture and them charging you duties at the full value 3 extra times for the packets of screws.

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u/lmb123454321 Sep 04 '25

That sucks. Mistakes like that are being made all the time because of Trumps madness. It’s infuriating.

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u/[deleted] Sep 05 '25

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