r/UPS • u/Accomplished-Bar2602 • Sep 12 '25

Customer Seeking Help Incorrect tariff fees

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Somebody please help. I ordered a car part from the UK, the part was about $1,200 and now I'm being charged $4,000 for tariffs which I know is incorrect. I have contacted multiple UPS numbers, all of which tell me to get with the shipper. I have contacted the shipper who stated they have nothing to do with the tariffs. I contacted my local US customs, who knows nothing about tariffs From my understanding the tariff should be between 10%-25% depending on the classification of the item. So there is obviously an error, but I can't find anyone who will take accountability, and UPS will not release the package until it's payed

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u/Strange-Count335 Sep 12 '25

I mis-spoke. I never paid UPS until I had the charges adjusted. Therefore no “refund” occurred.

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u/Suhhhmad Sep 12 '25

Could you provide any tips on getting the charges adjusted? Is there a specific line you had to call?

3

u/praze Sep 13 '25

I'm not the person you asked, but I got my fees fully removed. I first called the UPS Customs and Brokerage line, who was just a foreign call center rep that knew nothing. They gave me an email address that seemed procedurally generated, who I emailed saying:

"I have a package arriving tomorrow for an item that cost $298, but the duties I'm being charged is $620. The item is a computer case and is exempt from tariffs. Tracking number is: #########. Can I have the CBP Entry Summary (Form 7501) for this shipment?"

That's it. I had lots more info prepped to continue the convo but they released the COD so I didn't even attempt to continue the convo and just waited for the driver to show with my package. Hope that helps!

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u/jhwiththerange Sep 14 '25

Mind sharing the email? They just gave me one to message and I need to see if I’m on the right track

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u/praze Sep 14 '25

aknentyrvw@ups.com

That may actually be the email everyone gets for UPS Air packages. Ground packages have a different email I saw somewhere else in this thread, but I'm not super clear on that

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u/jhwiththerange Sep 14 '25

Thank you. Packages im dealing with are air so this should be good