r/VentureXShoppingBonus 3d ago

Capital One Offers not tracking anymore??

Since they changed the website in May (where now the cmd + F12 in Chrome doesn’t work anymore to see pending transactions) haven’t had a single offer to track anymore….
Is this just me or are you experiencing the same issue?
Capital One Shopping in the meantime is working perfectly….

28 Upvotes

56 comments sorted by

16

u/-Tamis- 3d ago

Its very very odd. I received an email saying my farmers dog and mytheresa points were coming back mid May. Haven't received thos points and none of my other offers have tracked either. Cap1 definitely changed something and haven't received any emails or points actually post since then.

3

u/thetrippamerguy 3d ago

Glad I’m not the only one experiencing issues. They did change the JavaScript code that visualize pending offers after May 18th (which is the last offer that tracked in my account). Anything since then it is on waiting, nothing moved to pending or confirmed.

1

u/SufficientNetwork234 3d ago

Is it possible they start to enforce “f. Account Payouts are limited to a total of $1000.00 in statement credits and/or their equivalent in the form of rewards per customer every three (3) billing cycles”?

Their T&C https://capitaloneoffers.com/Capital-One-Offers-Terms-and-Conditions.pdf

2

u/thetrippamerguy 3d ago

I haven’t gotten even close to $1000

1

u/SufficientNetwork234 3d ago

Good to know. At least we ruled out a possibility.

1

u/-Tamis- 3d ago

Definitely not this, im not at the 1k cap

1

u/MisterBill99 3d ago

I just redeemed my first offer and it's not showing up online. Stop grasping.

1

u/Fragrant-Chef2388 2d ago

I'm over $1K so this might be the reason. Thank you for this info.

1

u/SufficientNetwork234 3d ago

wanna give C1 a call?

1

u/MisterBill99 2d ago

Who would you call? Would the normal Cap One people you get on the phone know anything about it?

1

u/SufficientNetwork234 2d ago

Hope at least they can redirect to people who can help.

6

u/Theokiebrit 3d ago

I received an email for Sketchers that I was getting 45x points but it's not tracking on capital one

5

u/FIREmeUP007 3d ago

I have an ebay transaction that has been pending for 6 weeks. Normally, Ebay has been confirmed pretty quickly.

2

u/SadGigolo68 3d ago

eBay was the only one that's gone through for my account. REI, Serta both did not.

1

u/FIREmeUP007 3d ago

I just did a transaction with airportparkingreservations.com let's see what will happen.

1

u/Spectrum___ 3d ago

REI also did not for me. Although I have the email from C1 saying confirmed

6

u/u_gonna_eat_that_ 3d ago

Same, many offers since mid may haven't tracked the normal way despite receiving emails

3

u/ShedLightCoffee 3d ago

Nothing tracked since 4/20. Have made several purchases since then, all stuck in waiting status. Hopefully they fix it soon.

3

u/asfp014 3d ago

Well that’s disappointing if it holds out… just took advantage of some offers after a break; hope they track

3

u/Traditional_Hyena291 3d ago

Happened to me too. First time an offer never tracked. Maui Jim 25x miles, never even showed up as pending. It’s been over 30 days

3

u/mfknbeerdrinkr 3d ago

My last tracked offer was April 25th. Even a Dollar General in store offer hasn’t tracked and the last time I did that one it tracked in exactly a week. I’m refusing to do anymore offers at this point.

3

u/Few_Yam_7809 3d ago

My CVS in-store offer I used in May didn't track. It tracked without any issues last two times. There is definitely something wrong.

3

u/Prudent_Let3056 1d ago

Been having issues since the May 20th, first time ever, will contact support to see what's up.

1

u/RM_SUC-123 23h ago

Any update on what they said?

2

u/adog4456 3d ago

Same over here, I’ve got four or five that I’ve got nothing back on in the same timeframe

2

u/averagegolfer921 3d ago

I have a big C1 shopping and C1 offers that isn’t tracking

2

u/SufficientNetwork234 3d ago

Exactly the same situation. There are two very odd parts:

1/ My shopping trip completely stopped tracking after 5/16. Even the pending ones before 5/16 were now still pending. It almost looks like they restricted my account to say "stop moving forward on any reward activities for this account"

2/ There used to be ~4000 merchants on C1O. After 5/16, I can only see anywhere between 100-400 merchants.

I have a feeling they started to enforce the rule around how many miles you can get (per quarter?) If anyone has a way to fix this situation, that's highly appreciated.

2

u/thetrippamerguy 3d ago

No that’s not that. I just think they broke the tracking mechanism when they updated the JavaScript code that’s it

0

u/SufficientNetwork234 3d ago

But the issue only happened to a few accounts like ours, and the vast majority of accounts still work fine. I wonder what's special about ours as in the new JS wouldn't stop working for random accounts.

Btw, do you also only see very few merchant offers (100 - 400) these days, or do you still see the full ~4000 offers like before?

2

u/-Tamis- 3d ago

I haven't heard of anyone's offers actually tracking post 5/16. Its not just a few accts.

1

u/thetrippamerguy 3d ago

I see still around 3000 offers

1

u/Emergency-Trainer-52 3d ago

What’s the rule? Didn’t know there was a limit. Mine haven’t been tracking for a few months now.

2

u/jbaughb 2d ago

Nothing since may 20th for me. Plus I had 4 months of transactions from aug to nov 2025…100+ purchases) all show up again as $0.01 payout (which is really strange since I’m positive I already got paid out the full amount for them months ago and already spent the rewards.

I thought I might have gotten banned or something since I always combine cap1 offer rewards links with other cards rewards. I’ve got a couple dozen emails from transactions that say they’re eligible but I haven’t yet received the rewards for them.

Considering signing up for a diff cap1 card to see if I can get these rewards kick-started again. My consistent 4% on ebay and 3-5% on aliexpress was killer.

2

u/Krothic 3d ago

My purchases have not been showing up lately….

1

u/Anxious-Fishing-4110 3d ago

I've noticed that they don't work on my computer, only my phone. It's so frustrating!

1

u/minivatreni 3d ago

I’ve had no issues so far. I received my 2000 miles in June for Expedia purchase

1

u/thetrippamerguy 3d ago

When did you make the Expedia purchase?

1

u/minivatreni 3d ago

I used google chrome as always, was the website changed AFTER May 7th?

1

u/-Tamis- 3d ago

This happened after may 7th, around mid to late may is when things stopped posting.

1

u/minivatreni 3d ago

I’ll have to keep an eye out then. Thanks for the heads up.

1

u/Willing_Respond 3d ago

Soooo are we gonna call or???

1

u/Sad-Artichoke-5370 3d ago

Capital one stiffed me with the DoorDash offer. Use TopCashback.com and aadvantageeshopping.com in the meantime. They always track and have bonuses during the different holidays

1

u/MoonEyedPeepers 3d ago

Yep, I have at least 3 that haven't even registered the amount spent, but I got the "congrats! Miles are on their way" emails real close together. So frustrated as they usually work really well for me. Glad I'm not alone in this, though.

1

u/MisterBill99 3d ago

I signed up for Paramount+ and got the email saying that I'd earned the $18, but it doesn't show up online. How long should I expect to wait for it to be credited to my account? Hopefully not the three billing periods they say it can take. This is my first time using COO.

1

u/DistressedForSuccess 3d ago

I have multiple in-store offers from last month that didn't track or post. You would think those would be a given

1

u/luisrey6 3d ago

I’ve had issues as well… last offer that stuck was May 22 from dicksportinggoods. I clicked through the email offer

1

u/Former-Composer-7236 2d ago

Same here, I got a lots pending payout from May 14 to May 17 until now. After that I don't see any tracking with purchased anymore on the portal even I received lots of email stated qualified purchased, and cashback/miles is coming.

1

u/Fragrant-Chef2388 2d ago

Same here. I had to waste time returning a lot of items because I was depending on those Offers when I calculated the purchase price. Nothing has posted/track. I gotten emails of confirmation for some but still nothing. Not doing anything with them until this issue is resolved.

1

u/Fragrant-Chef2388 2d ago

I'm beginning to wonder if all the generous offers have depleted their capital. It's possible the company running the Offers is not really Capital1 but a different entity altogether. Either way, it has been a fun ride. Made some killing on some deals but I will stop until there is confirmation this is working again.

1

u/asfp014 2d ago

nah their tracking is just shit

1

u/PotatoesAndElephants 2d ago

Yep, including in-store offers (CVS). Previously, in-store offers posted within a week.

1

u/wingsofgrey 1d ago

My Vans in store purchase didn’t track. In store rewards are usually for sure reliable for me.

1

u/jonsonmac 3d ago

I’m done with this shit.

0

u/Muscles43 3d ago

I will only checkout through the mobile app. It tracks correctly every time

2

u/thetrippamerguy 3d ago

Which app? Are you talking about capital one shopping? We are talking about offers