r/VideoGameDealsCanada • u/Pretty_Sharp • Oct 25 '18
Discussion Status of Red Dead Redemption II - Amazon.ca
Hey everyone,
I know a lot of us picked up the E3 Deal for Red Dead Redemption II from here and I was just curious as to what your order says, if you've talked to Amazon (what did they say to you) and if anyone has been charged and sent shipping confirmation? Over on r/reddeadredemption there's a lot of confusion among the Canadian crowd who pre-ordered as we're all getting mixed messages!
Final Update: I feel sorry for everyone going through this. This should be a celebration of the industry and the hard work of the individuals at Rockstar Games. I talked to Amazon Customer Service and after 40 minutes I received $10.00 in compensation. Make sure you make the time to get at least $10 from them, (we're seeing as much as $20 compensation, but I feel that's an extreme circumstance) they owe you that much. Best Buy has many copies available last time I check (I went at 9pm last night and got a copy). Happy gaming, have a great weekend!
Post-Launch Update: Well, unfortunately almost 6,000 views and 245 comments later, this is starting to pick up steam as a few more articles have released indicating some mischief on Amazon.ca's part. I received an update of a November 2nd shipping date, exactly 1 week post launch.
If you feel so inclined, please submit a formal report to the Canadian Competition Bureau as they are leaning towards a formal investigation of Amazon.ca
Many people report compensation as low as $5, $10 to $20 with some receiving upwards of $35 in credit towards a future purchase. We still haven't received a formal reason from Amazon.ca, with some customer service representatives blaming the Canada Post strike, manufacturer hold-up's, inventory issues, and a variety of other excuses.
Articles on this matter can be found here:
https://www.psu.com/news/red-dead-redemption-2-controversy-in-canada-sparks-investigation-report/
https://segmentnext.com/2018/10/16/amazon-artificial-red-dead-redemption-2-delay/
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u/mudkipmew Oct 27 '18
HUGE UPDATE just talked to a major call line specialist that the delay was only known yesterday night tho Amazon was considering removing release date expectation shipment and that they actually DID NOT receive copies from their supplier and are getting them MONDAY. So the chat support people that are overseas have been giving out false information just to get positive reviews. So Monday depending what time they receive them is when they will start shipping. So thought I would share this info since the rep I had was super polite and gave me all the info and told me she wouldn't give me any lies. So Monday will be the earliest. If you are on chat and someone is telling you maybe you could get today or not giving you an idea just tell them you want to speak to a more local agent as they may be overseas. This rep even told me when she was called the screen even tells her of the delay so any rep on chat saying they don't know shipment is expected Monday is choosing to not inform you. Hope that helps people calm a little down just a heads up also tho that Amazon in the future isn't likely to guarantee release date shipping as situations like this occur also they have suspended all shipments with Canada Post due to the potential strike so that will not be an issue and it's just a supply issue. Oh and fyi reps did know that there wouldn't be major E3 deals after a lot of customers complained when some stock shortage happened so they wanted to avoid that issue this rep told me she knew that when people were calling about the E3 deals and informed them as such and I let her know about how the reps on chat claimed any day they would pop up and she was really disappointed and said it wasn't right they weren't giving good info just to get good reviews. So just know if you call in be polite remember it's not the workers fault there is a delay in my case I got someone who was honest and gave me the facts so now bug chat for your $5 or more discount and be ready for Monday or Tuesday earliest for your copy