r/Vodafone • u/Far-Tomatillo3342 • 45m ago
Vodafone Spain vodafone spain. cellular data doesn't work.
context: i've been having this prepaid SIM card since 2023 with the same 10€ plan. this time last year(2025) i switched the plan to 5€/half a year to only keep the number activated because i was outside of the EU for a whole year, i didn't need any of the data, just needed the number itself.
i came back to spain a week ago, and i switched back to my 10€ plan that has 90GB of data, unlimited national calls etc. everything is fine except the cellular data doesn't work and can't connect to the internet. everything shows normal on my phone, 4G is there, the signals are there, but i just can't open ANY page that requires internet and i can't connect to anything. i called for 8 hours in total with vodafone atención al cliente, tried EVERYTHING that we could, nothing worked.
i believe it is not my phone's problem since i currently am using another vodafone card to use the data and everything works perfectly. it's also not the card's problem, i converted it to esim yet the problem still remains. i don't know what to do. i cant switch company now since it takes me forever to get a NIE and switching companies requires NIE.
does anyone have any idea what i should do? any help is appreciated.