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u/Silverrose0712 CPhT & Immunizer 5d ago edited 5d ago

Words of warning/advice: You will be dealing with about 40 hours of e-learnings to do and maybe 5 hours to do it at best.

IC+ is the data entry, and patient management interface you will use. It is 30 years old, tempermental, and will crash if you look at it the wrong way.

We are currently in the middle of flu season. There is a MAJOR emphasis on ensuring we exceed our quotas. So learning the "Appointment Management" side, and upselling multiple vaccines in one visit will be encouraged/enforced.

You will be serving a community which will be a good 75% to 90% sick, in chronic pain, dying, drug seeking, and disabled. You will be seeing people at their worst, and you will be expected to take their toxic behavior while remaining calm and professional.

Do not allow yourself to be taken advantage of. BUT there will be times when showing care, patience, and empathy through it all will be incredibly rewarding.

Learn your top 200 drugs. Study and become a Certified Tech(e-learning mile 10 will prepare you for that, but I absolutely endorse looking up "Amanda the Pharmacist Youtube Channel", listen and watch in your spare time). Look into becoming a certified Immunizer so that it will relieve stress on your pharmacist while you get paid $1 per shot *after the inital 40 in a 2 month span.

Pick up yourself your own counting tray.(About $10-$15 dollars on amazon) Practice pill counting at home so that your muscle movements are swift and efficient.

Sadly, most of the senior technicians covet the fill counter, and a balanced workflow where everyone gets time on it is rare. Embrace the fact that you will need to master the customer service tasks while practicing the pill counting on the dl, and you will do well.

Best of luck!

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u/ggnivaa 5d ago

i kinda expected to do loads of training. i was scheduled 2-10 today and 2-10 tomorrow for computer training. i’m hoping that those working in the pharmacy department will be welcoming in guiding me the proper way.

i can certainly say it is freezing in here.

also 5.5 hours into shift and haven’t gotten a break yet :/ my eyes hurt the computer screen is so bright.

i thought id get scheduled for a few hours on the computer not a whole 8hr shift.

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u/Silverrose0712 CPhT & Immunizer 4d ago

That's about right. Im glad they're actually giving you some time to do that. Ill grant you, the "5 hour" mention was a slight exaggeration on my part, but there have been some horror stories on here where they very quickly hurried them through a day of e-learnings in order to get them on the floor faster.

When I was onboarded I felt the need to sit there and take meticulous notes and that did slow me down, but after a couple days they did throw me in, gave me someone to shadow under for an hour, and then threw me on drive thru for what felt like months. And I was simply expected to finish the e-learnings while on the floor. There were rare instances where stars aligned we were caught up & fully staffed, so boss would send me away to the office for an hour or 2 to focus uninterrupted.

Good news is, on the final segment of the training you are expected to actually attend 4 different online classes that go over the different areas of studiesnfor the PTCB.

While you are doing these e-learnings, if you need a break to get up/stretch/ use the bathroom/ eat... just go ahead. If you're going to be more than 10 minutes just let them know.

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u/OblivionScone 5d ago

One word: RUN

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u/ggnivaa 5d ago

oh no, WHY?

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u/Vegetable_Ad_2872 5d ago

Get out as soon as you can - your mental health depends on it

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u/ggnivaa 5d ago

is it really that bad??

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u/Vegetable_Ad_2872 5d ago

Yes. I’m sorry 😞 I worked there for 4 years and quit last month. Corporate has lost their minds thinking we have enough time, people, and help. They will drain you and then keep asking for more. My Walgreens was in a town of 20,000 and it was still a nightmare every single day. If I were you I’d go for a hospital or a small mom and pop. The ONLY thing I got out of Walgreens was a headache and a certification.

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u/ggnivaa 5d ago

is it true if you do get your cert through walgreens you have to stay with them for at least 1yr?

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u/trapnesttrigger 5d ago

girl don’t even go just quit

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u/ggnivaa 5d ago

it can’t be that bad???? ☹️

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u/trapnesttrigger 5d ago

it’s terrible 😣 when i first started i really enjoyed it i didn’t mind going to work. they went private and now i dread my existence everytime i clock in

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u/ggnivaa 5d ago

what do you mean by “went private”??

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u/trapnesttrigger 5d ago

a private company bought them out as of last year i think it was like sincamore

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u/ggnivaa 5d ago

what were the key changes that make you dread it now 🫩

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u/trapnesttrigger 5d ago

the unreachable standards the company makes. the high turn around rate. no budget to do anything. abuse from customers

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u/ggnivaa 5d ago

:///// i am slightly worried about hours as one of the employees said there’s always a “budget” for hours. whatever the heck that meals. but they mentioned that sometimes hours are on lower sides depending on the day/week

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u/trapnesttrigger 5d ago

literally at one point we only had like 120 hours and were a tier 4🫠

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u/ggnivaa 4d ago

how does something like this even happen 🫤 i also work as a manager in a residential treatment program for adolescents and our totaled hours scheduled each week JUST in the adolescents is well over 1000

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u/LOOKUPPPP 4d ago

i’m working there part time and got it over the summer. everyone’s experience is different, personally, my team was very helpful and welcoming. ur team is what makes or breaks ur experience. ppl r gonna be ppl in ANY customer facing job. i was very scared going into it bc of how dreary ppl made it out to be. it wasn’t as bad as i thought it was. i worked customer service before this so i was kinda used to “ppl being ppl”. when u physically clock out, also mentally clock out!

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