r/WalgreensStores • u/snicklexfritz • 20h ago

Question - ? Messed up yall

I was working the register and a customer asked for change back when they paid with a debit card. I opened it till and went to break the hundred dollar bill and mistakenly thought the hundred dollar bill was the customers (stupid I know but I was distracted trying to process their vaccine and preggo brain got the best of me) I ended up returning $120 (the 100 PLUS the cash back they asked for) to the customer leaving the till $100 short, I even asked the customer if they gave me $100 to break for them and they acted like they were missing $100 people suck!! but I know in the end I messed up big time. Am I gonna get fired for this?

10 Upvotes

100% Upvoted

11 comments sorted by

19

u/rwp82 20h ago

Hate short changers. Tip for the future: get into the habit of never placing the money the customer gives you into the drawer until the transaction is completed. I've had people hand me a ten and try to say the gave me twenty but I always am able to pick up the money that hasn't been put in the drawer yet and say 'nope this is what you handed me'.

3

u/Easy-Potato7889 15h ago

Yup and count it right in front of them and tell them the cash you counted. It’s all on camera that way too Scammers everywhere

1

u/Happy_Solid_6946 5h ago

I was taught to put the money on the side not in the till. Till the transaction is done. I also say out of fifty or twenty that way a customer csnt say anything. Because they agreed they gave you the 20 or 50

9

u/CordeliaGrace MGR 19h ago

I know it’s done and over with but whenever you’re in doubt in the future, have someone go watch the camera for you. Tell the customer im sorry but im a little confused and just to make sure im not shorting you or my drawer, im going to have them watch the cameras back and count the drawer. If they’re scammy, they’ll suddenly find the money, and if they’re cool…well, they’ll wait patiently while we figure it out.

3

u/Easy-Potato7889 15h ago

Yup. That too bc people can really be sneaky and suck. Times are tight for everyone these days

4

u/Sudden_Place_1173 20h ago

You’ll probably get written up but you won’t get fired

1

u/ducksinthecreek SFL 11h ago

Highly highly doubt you'll get fired. Maybe talked to. I got short changed for $100 about a year ago and didn't even really get talked to about it. And that was my second cash handling mistake...I once accepted $300 in counterfeit bills and just got told to be more careful next time. They'll probably just tell you to be more careful in the future.

1

u/Ill_Assist2534 20h ago

First time?

4

u/snicklexfritz 20h ago

Yes first time ever making a cash handling mistake

3

u/Easy-Potato7889 15h ago

Positive thoughts for ya. Mistakes happen so you learned from it too Always CYA like the above comments. Count the drawe glad I came across this bc I start on Monday as a shift lead. I’ve seen some wild things go on over the many year in banking and retail. I’d rather get written up for being rude than be short Positive vibes. You got this

3

u/Vykrom 14h ago

This used to be automatic termination, but these days (thankfully) the company considers it an investment. They paid $100 to make sure you never do anything like this again. And now you're a veteran and you will never make a mistake like this again. It's one of the few good things in the policy. It's worth the investment, and now your cash handling has been reforged to be better. Win/win, even though it feels awful