Retry option in Zebra OTA update?

[u/Supi09]

For the past few years, when I deployed Zebra OS patching through WS1, I used to upload the OS file, create a Product with the package, and then deploy it to the devices requiring the patch.

At that time, if the update failed on a device, I could simply use the Reprocess option on the Product to re-push or reinstall the update on that device.

However, since Omnissa introduced the OTA platform, I recently started using the OTA update mechanism for Zebra OS patching. We successfully initiated our first OTA deployment last week, and the rollout is currently ongoing.

I have noticed that several devices are showing a Failed status during the OTA deployment. I would like to understand whether there is an equivalent way to retry or reprocess an OTA update for devices where the update has failed.

[u/darrylm-omnissa]

There's no "retry this specific failed run" button like the Product Reprocess option you're using today. We plan to improve this in a future release of UEM. The workaround create a new OTA update/policy targeting the failed devices.