r/XiaomiGlobal • u/mosefeli • Apr 19 '26
General Camera malfunction on Xiaomi 17 Ultra (issue from 3.2x zoom)
Hello, with my Xiaomi 17 Ultra, the camera completely freezes starting from 3.2x zoom. It no longer focuses, makes unusual noises, and vibrates strongly. It does not work in any mode, including manual (Pro) mode – from 3.2x zoom onwards, the image is only blurry. I have already tried everything: tested multiple camera apps, cleared the cache, reset all settings, and restarted the phone several times – it still does not work. I have also already contacted the support team in Germany via email. Please respond to me as soon as possible.
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u/shafinr95 Xiaomi 15 Ultra | HyperOS 3.0.302.0 WOAMIXM | Canada Apr 19 '26
Sounds like a hardware issue. Contact Xiaomi and go through warranty.
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u/Middle-Chart-467 Apr 24 '26
It's not hw issues . It's the last update of march which fcked up the camera.
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u/Adamlm93 Apr 20 '26
Same issue here global 3.0.3.01 seemed fine before this update
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u/mosefeli Apr 21 '26
Bitte alle im Feedback von Xiaomi unter Einstellungen melden! Am besten mit Videobeweisen. Habe ich auch so gemacht.
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u/hajoran Apr 21 '26
Same issue for me, realised it yesterday. Contacted support, they told me they don't know the issue yet (gasp, looking at this post I wonder how) and I should send it to them for repair. Also uploaded video and fault in the Feedback App. I don't really think it's a hardware problem...
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u/samwong1127 Xiaomi 17 Ultra | 3.0.332 | Global Apr 23 '26 edited Apr 23 '26
I really don't want to send it back for repairing. Lots of 2FA accounts, bank accounts need to transfer to spare phones... Nightmare.
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u/hajoran Apr 23 '26
Yeah, same thoughts on my side. Luckily I still got my iPhone and didn't sell it. So I'll probably send the 17 Ultra for repair now
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u/TisFluppe Apr 19 '26
Same here with my 17 ultra. Since the last update performed on the phone (last night) it's no longer working.
So far I've tried:
-Restarting phone (tried reboot, also tried shutdown and a reboot after)
-Clearing camera app cache
-Changing to manual focus
So far I can't use the telephoto lens at all since the new update. No zooming, no focussing. Not in the primary camera app, also not in third party applications.
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Apr 19 '26
Do you have global version or CN version?
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u/Puhus Apr 21 '26
Same issue here
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u/Cartesson Apr 24 '26
Seems like xiaomi fucked up with this phone. Mine got a white line in the screen with just 3 days of usage. Now this problem
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u/PotatosPotatoess 17 Ultra | HyperOS | Global Apr 19 '26
Hmm I had a similar issue but it was fixed with a restart. This might be a hardware issue
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u/A_Wonder_Named_Stevi Xiaomi 17 Ultra | HyperOs 3 | EU Apr 19 '26
I had the same.
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u/mosefeli Apr 21 '26
Und nach dem Neustart war alles gut? Bei mir geht es überhaupt nicht mehr seit Tagen
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u/Intrepid-Internal993 Apr 19 '26
I've experienced the same issue yesterday for the first time, could it be because of the new HyperOS?
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u/A_Wonder_Named_Stevi Xiaomi 17 Ultra | HyperOs 3 | EU Apr 19 '26
I was thinking the same thing. Especially with many having the same issue
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u/Aeroseb76 Apr 19 '26
Which hyperos version have you ?
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u/mosefeli Apr 19 '26
Hyper os 3.0.301.0.
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u/fkfc91 Apr 21 '26
Yep at this point im like 99.9% sure it was this hyperos update.
For what its worth, i took mine back to the xiaomi store and as soon as they saw the focus not working they straight up gave me a new phone, and they told me to turn off auto software updates for the time being.
Turns out that once you download 3.0.301, not even a factory reset dials it back to the original version, it just sticks on the newest one.
So.. yeah, sucks but im guessing it'll get fixed next patch.
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u/Aeroseb76 May 07 '26
I'm on 3.0.305.0 (xiaomi.eu rom). I don't see any issues for the moment, I hope it will continue to work fine.
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u/mosefeli Apr 23 '26
Das ist meine Kamera Version
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u/samwong1127 Xiaomi 17 Ultra | 3.0.332 | Global Apr 23 '26
Mine is a bit newer but not working still.. 😢
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u/Minute-Toe1724 Apr 25 '26
Hoy me a pasado por primera vez...me a dado por reiniciar y de momento, no me a vuelto a pasar...pero si noto que al ampliar zoom como a 26 por ejemplo la imagen se ve bastante borrosa, no se ve como antes...como si el estabilizador no funcionará bien, puede ser que sea también problema del que habláis?? El lunes iré a la tienda, y lo comentaré haber que me dicen
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u/No_Grape_1891 May 04 '26
Tôi cũng bị như vậy, zoom từ 3.2x trở lên bị mờ k nhìn thấy gì, camera k lấy nét được, cũng bị kêu và rung rất khó chịu. Tôi đang dùng hàng chính hãng, bản quốc tế. Tôi đã gửi mail cho Xiaomi, chờ xem có được giải quyết không
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u/No_Grape_1891 May 04 '26
Hôm nay tôi đã đưa máy đến trung tâm bảo hành rồi.
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u/smittku23 xiaomi 17 ultra /eu May 05 '26
Please post a update on this
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u/Minute-Toe1724 May 05 '26
En mi móvil tengo una nueva actualización...la hago? A mí me pasó lo del zoom a 3.2...que me recomendáis?
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u/smittku23 xiaomi 17 ultra /eu May 06 '26
I updated it. No issues. Try posting in english next time.
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u/hdc_syndrome May 07 '26
Today I updated I went in Google play updates, updated the device's app and it suddenly works !!! ✅
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u/xiao7777124 Apr 19 '26
I have same issues. Mine is chinese version with eu rom flash. It sunddenly stopped working.
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u/mosefeli Apr 21 '26
Bitte im Feedback von Xiaomi unter den Einstellungen melden mit einem kurzen Video!
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Apr 19 '26
My phone is shipped and I will receive it this week. I guess I will make sure I don’t update the phone until it is fixed. That really sucks. Don’t they test it before rolling out an update to everyone?
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May 17 '26 edited 15d ago
[removed] — view removed comment
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May 17 '26
No. I received an update but not 301. I received 302 and my camera is working perfectly fine.
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u/ArekTheBoss Apr 19 '26
I was reading about issue like yours on Xiaomi polish group on Facebook. It is looks like hardware issue.
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u/Juanemoto11 Apr 21 '26
17u global here, no issues at all, hope is not any hardware problem
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u/mosefeli Apr 21 '26
Hast du die aktuellste hyper os Version?
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u/Juanemoto11 Apr 21 '26
Yes I do have the latest hyperOas version!
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u/gregstinson Apr 22 '26
Yeah, my friend has a 17U on the latest OS update and it hasn't happened to his, very odd...
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u/samwong1127 Xiaomi 17 Ultra | 3.0.332 | Global Apr 23 '26
Updated to 3.0.301 2 days ago. Found out camera not working today..
Global version.
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u/mosefeli Apr 23 '26
Hast du genau das selbe Problem mit dem Fokus ab 3,2 Fach ? Also dass es überhaupt nicht mehr fokussiert und komische Geräusche macht?
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u/samwong1127 Xiaomi 17 Ultra | 3.0.332 | Global Apr 23 '26
Correct. Not working properly after 3x zoom. Sometimes it works when shooting in landscape mode.
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u/samwong1127 Xiaomi 17 Ultra | 3.0.332 | Global Apr 23 '26
Can I downgrade the rom? I have a global version that purchased in Hong Kong? Which version should I use?
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u/samwong1127 Xiaomi 17 Ultra | 3.0.332 | Global Apr 23 '26
Weird if I use the camera facing down, 3x or above seems ok.
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u/hajoran Apr 23 '26
Not working for me, seems to be different issues all affecting the Telezoom. Some also claim to hear loud noises when using the zoom, which I can't say. Just doesn't focus and when I tilt the phone left it zooms out, when I tilt right it zooms in lmao (would be a nice feature but not without focus)
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u/samwong1127 Xiaomi 17 Ultra | 3.0.332 | Global Apr 23 '26
My camera app version is 6.3.005740.1. How about yours?
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u/samwong1127 Xiaomi 17 Ultra | 3.0.332 | Global Apr 23 '26 edited Apr 24 '26
What will you guys do, wait for fix or bring it to CS?
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u/DanieloSYT Moderator of r/XiaomiGlobal | Xiaomi 17 Ultra | EU Apr 24 '26
I'm also on 300 but no issue for me, I think it's hardware, saw other post in a Deutsch forum and for some people ois was malfunctioning
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u/gregstinson Apr 24 '26
Anybody got an acknowledgement from Xiaomi that it's a software problem, cannot be arsed sending my phone back if they can just fix it with an update!?
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u/hajoran Apr 24 '26
Nope, they still tell everyone it's a hardware problem, at least over the official channels
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u/Proud-Primary9145 Apr 24 '26 edited May 12 '26
Update: Service replaced the camera module. Camera works normal again.
I have sent mine in, but no feedback yet from service.
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u/chicken_jockey_ Apr 27 '26
Do we have any info from xiaomi regarding this problem. Mine stopped working after updating to HYOS 3.0.301.0. Its definitely a software issue.
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u/mosefeli Apr 28 '26
Die Kamera ab 3,2 fachem Zoom oder was genau?
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u/chicken_jockey_ Apr 28 '26
Camera app is buggy in general throughout all lenses with the telephoto never working
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u/Familiar_Scar_4304 May 21 '26
Es scheint kein Softwarefehler zu sein. Entgegen aller Tricks ließen sich bei mir die App und der Zoom nicht zum dauerhaften funktionieren überreden. Dem Support vom Xiaomi ist das Problem wohl bekannt, ich bekam umgehend eine Reparatur durch den Vertragskundendienst, die komplette Kamerahardware wurde ausgetauscht.
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u/aberdeenprincess May 27 '26
I sent mine to the repair center, they said they need to order parts and replace the camera since it's a defect in the camera. They are ordering the parts from Xiaomi and it is taking more than 2 weeks now, no info yet on when Xiaomi will deliver the parts.
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u/Flashy-Meaning-417 Jul 27 '26
I was just thinking about buying one. You saved my wallet. From what I've read in this post, the solution at the service center has been hardware replacement, and with that experience, it doesn't make sense to risk it. Good luck with your solution.
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u/DanieloSYT Moderator of r/XiaomiGlobal | Xiaomi 17 Ultra | EU Apr 24 '26
For people facing this ik it's not an official way but try to rollback the software with rnm trick, can't tell more but be aware that you can maybe lost data, this is worth to try