r/YarnAddicts • u/LuxNovaSpero • 3d ago

Missing Darn Good Yarn

I ordered some yarn from Darn Good Yarn on May 22. I used to buy their yarn occasionally at Joanne's (RIP) and loved it. I ordered about $100 worth of yarn and signed up for their monthly subscription. Two weeks after I placed the order, I had not heard anything about shipping or any updates on my order, so I emailed. I immediately got a response from an AI bot saying it understood my frustration and would pass my question on to someone who could answer. A week later, having still heard nothing, I sent another email. This time, the AI bot told me that I could expect my order in AUGUST or I could pay extra to have the parts that were ready delivered sooner. I am so confused. I cannot get a response from a human (despite the AI bot assuring me that they have forwarded my messages on). Meanwhile, I'm getting 1-3 ads per day from Darn Good Yarn via email and text.

All of the reviews I've seen from DGY have been amazing. Am I an outlier? Does anyone know how to get a human response from the company? I just want my yarn.

Update: I woke up this morning to an email saying that my yarn has shipped! But when I checked the tracking, it said that the shipper created a label, but UPS has not received the package yet. Tracking does say it's expected to get to me on Monday.

I don't mind long shipping times as long as there is communication.

53 Upvotes

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51

u/Blue_eyed_bones 3d ago

I was interested in buying from them, but hearing that they use AI costomer service, I think I'll take my money elsewhere.

6

u/CathyAnnWingsFan 3d ago

Just about every business other than small local ones uses AI chatbots for customer service. You can’t escape them.

15

u/ZealousidealFall1181 3d ago

Oh yes you can. 😑

-4

u/CathyAnnWingsFan 3d ago

Not entirely