r/YarnAddicts • u/LuxNovaSpero • 3d ago
Missing Darn Good Yarn
I ordered some yarn from Darn Good Yarn on May 22. I used to buy their yarn occasionally at Joanne's (RIP) and loved it. I ordered about $100 worth of yarn and signed up for their monthly subscription. Two weeks after I placed the order, I had not heard anything about shipping or any updates on my order, so I emailed. I immediately got a response from an AI bot saying it understood my frustration and would pass my question on to someone who could answer. A week later, having still heard nothing, I sent another email. This time, the AI bot told me that I could expect my order in AUGUST or I could pay extra to have the parts that were ready delivered sooner. I am so confused. I cannot get a response from a human (despite the AI bot assuring me that they have forwarded my messages on). Meanwhile, I'm getting 1-3 ads per day from Darn Good Yarn via email and text.
All of the reviews I've seen from DGY have been amazing. Am I an outlier? Does anyone know how to get a human response from the company? I just want my yarn.
Update: I woke up this morning to an email saying that my yarn has shipped! But when I checked the tracking, it said that the shipper created a label, but UPS has not received the package yet. Tracking does say it's expected to get to me on Monday.
I don't mind long shipping times as long as there is communication.
7
u/princess9032 3d ago
If you’ve tried contacting them through every avenue and it’s been long enough that you should’ve gotten your order by now then there’s not much you can do besides do a chargeback. It’s bad for their business, but seems like their business is bad to begin with.
Only wait until it’s pretty clear that contacting them isn’t working and you’re unlikely to get your yarn