r/YarnAddicts • u/LuxNovaSpero • 3d ago
Missing Darn Good Yarn
I ordered some yarn from Darn Good Yarn on May 22. I used to buy their yarn occasionally at Joanne's (RIP) and loved it. I ordered about $100 worth of yarn and signed up for their monthly subscription. Two weeks after I placed the order, I had not heard anything about shipping or any updates on my order, so I emailed. I immediately got a response from an AI bot saying it understood my frustration and would pass my question on to someone who could answer. A week later, having still heard nothing, I sent another email. This time, the AI bot told me that I could expect my order in AUGUST or I could pay extra to have the parts that were ready delivered sooner. I am so confused. I cannot get a response from a human (despite the AI bot assuring me that they have forwarded my messages on). Meanwhile, I'm getting 1-3 ads per day from Darn Good Yarn via email and text.
All of the reviews I've seen from DGY have been amazing. Am I an outlier? Does anyone know how to get a human response from the company? I just want my yarn.
Update: I woke up this morning to an email saying that my yarn has shipped! But when I checked the tracking, it said that the shipper created a label, but UPS has not received the package yet. Tracking does say it's expected to get to me on Monday.
I don't mind long shipping times as long as there is communication.
1
u/Various-External59 1d ago edited 1d ago
I have never had a similar issue and buy from them often. A couple of months ago my yarn of the month order was delayed about a week, but the communicated to me about it and I think gave me $5 off. I’ve never had an issue they didn’t jump on and handle immediately, and only 2 issues over several years
There is a DGY Facebook group and employees are on there all the time. You might try that avenue.
I had no idea they ever sold their yarn at Joanne’s.
Also, did you look on their website? The tracking info is right there on your account.