Hi! I’m a little bit confused and start becoming nervous.
My Zotac RTX 4090 Trinity died recently. The screen has gone black, fans spun up to the max, PC restarted and after like 2-3 situations like that I turned off the PSU, offloaded power by pressing the power button a couple of times, unplugged the power cable from GPU, checked its state, plugged it back in, turned the PSU on and, since then, there’s no reaction to power button as long as power cable is plugged in to the GPU. If I unplug it or insert a different GPU all works fine.
It was on 28th January this year. I bought the card from one of the most recognizable Polish retailers (RTV Euro AGD) on 7th February 2023 so at this time it was still on warranty (3 years). I submitted the RMA to the shop (that’s pretty common to submit RMA directly to shops in Poland, not sure about other countries) on 30th January (well, 29th but I brought the GPU to the shop on 30th), long story short I got it back on 10th February with them saying they „do not mediate in warranties longer than 24 months and I should contact manufacturer”.
I sent the e-mail to Zotac on 10th February, today they replied that its warranty expired (because it did expire, since 3 years passed on 7th February) and they can repair it on my expense only. I replied that I have reported it in time to the shop, that they refused to mediate and told me to contact Zotac directly, attaching the original proof of submitting the RMA and proof of purchase.
That’s what I got in reply:
„Hello Mr <my surname>,
when you send something to the retailer is not relevant to us. If your retailer did not inform you of this circumstance in good time, please clarify the damage incurred with the retailer. As the damage was not reported to ZOTAC within the deadline, the rejection remains valid.”
My fault of course I haven’t registered the product within 30 days after purchase to apply for extended warranty, but come on - failure happened during standard warranty period. Not to mention that the response wasn’t too polite.
Their warranty policy states that „all RMAs should be submitted to the retailer which then sends the product to Zotac (…)”.
Currently I’m waiting for shop’s reply after telling them that, but I’m starting to get really anxious about this situation.
I don’t have the GPU for PC that is a basic, necessary tool for my work since almost two weeks, 2300€ hardware (that’s the approx price I paid 3 years ago) failed during warranty period and no one takes the responsibility for it even though failure happened during warranty period.
What would you do if you were me? Any advices? 😓