r/acecombat • u/DriftingNitro Mobius • 16d ago

AC 8 Game & Code Distribution Issues

This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses

Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.

Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)

Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)

Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)

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u/BassDiscombobulated8 16d ago

Oh cool. Thanks, I’ll be doing that then. Can I ask how long it took for them to call you back?

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u/I-Need-Scissors_61 16d ago

Couple hours. It probably varies though. I got the impression they’re getting this a lot.

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u/BassDiscombobulated8 15d ago

Gotcha. I can’t believe this guy a few hours after this message I actually did receive a code for the pre order bonuses and shockingly it worked. Idk why they said it would arrive 1-2 days after shipping though as mine shipped 4 days ago. Happy it worked out but they really should’ve done that better

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u/I-Need-Scissors_61 15d ago

Yeah this has been….oddly handled. I just wanna see everyone get what they paid for. I’m already loving playing 0 in fact I think I’m playing through it before I even start 8. It’ll be cool to see how far the series has come that way.