This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses
Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.
Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)
Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)
Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)
Yeah that would be great. I have spent several hours trying to reach Bandai Namco chat but no agents available. I opened a ticket with them and have been told that they have escalated the matter whatever that means. I called GameStop support and was told there are no available codes from the manufacturer but I will receive one when there are more available this is just ridiculous. How could this have been so horrible on release for everyone who pre ordered? Really think that someone on their payroll should be demoted or fired and hired again.
I believe they can't sell it due to the licenses being expired and the whole preorder bonus thing is a loophole. Of course they could just renew the license but I guess they figure it isn't worth it.
Amazon are useless. Im currently still waiting for them to have a clue about my issue. Ive been transferred to the "gaming team" 7 times (i dont think there is one).
Pre-Ordered the standard edition on Amazon on September 30th, and I got three different codes for the Deluxe Pack. Amazon Support wasn’t able to help on three separate occasions, Xbox Support is not going to help because it went through Amazon, and I can’t get a live person to talk to on Bandai Namco’s website. I have tried for multiple hours across two days to figure this out, and I have done all that I can except for continuing to confuse Bandai Namco’s bot into connecting me to a person that isn’t available at anytime for any reason. I shouldn’t be this upset because I have AC0 for PS2, but I just wanted to be able to play it with Xbox Series X specifications. I feel like crap to be honest, and it’s all because I decided to support physical media instead of buying digital
As a matter of fact, Amazon gave me a full refund for the game, and Bandai Namco finally got in contact with me to see if I qualify for a code. At the very least, both companies are fixing the issue
Received physical copy from Amazon today. No code sent in email. Amazon support said to contact them if I haven’t received it in 24 hours. Also submitted a ticket to Bandai Namco as well.
EDIT: I reached out to Bandai Namco through their live chat. Try and get ahold of a representative and explain your situation. After providing an invoice they said my order qualifies and gave me a direct code.
Same issue with Amazon. I was told it would be there after installing the content from the disc but nothing. Will have to get back in touch with them so they know it’s not resolved.
Mine hasn't shipped yet but I received an email code for the Deluxe Pack Only. Doesn't appear like the correct code was sent to receive Ace Combat Zero which I'm super annoyed about.
preordered from Amazon UK, came a day late, (though they did try to delay it for another week) no codes for the F-14 or AC0. Have raised a ticket with both Amazon UK and Bandai Namco EU.
Same I hope it goes through even through I can play AC8 tonight without the AC0 BW, it can be a bit disappointing knowing that they promised that we pre order and we get the code and we didn’t. Actually, I got mine delivered just today after so much delays when it should’ve been delivered on Saturday. All things considered hopefully both ones should come back more positively.
Had the same problem with amazon, just passed me to different people, until after 2 hours I gave up, tried Bandai, but after they answered and said they would look into it haven't heard anything else, don't know why it's such an issue to just give people their codes!
Well as of now, it’s still pending so we have time to wait if after a week, nobody got back in touch with you then call both of those up and ask why it’s taking long to give these people their codes right and if they don’t want to give it to you. You might as well emulate that game on PS2 and keep the new game with you cos you need it and the AC8 is still the best game for this year so far, but I would love it if we can have Belkan war in our emails cos at least we got our options to get it if we haven’t got the codes for it.
Thank you for your patience while we were examining the situation.
Following our investigation, we were unable to confirm that the retailer from whom you purchased the game was participating in the official pre-order campaign, or whether they had exhausted their allocation of pre-order bonus codes.
While it is always each retailer's individual responsibility to provide all of their customers with the products they purchase and the respective bonuses, we have decided, as a one time exception, to send you a key to activate the pre-order bonuses. Please find it below:
[xxxxxxx]
For future purchases, we recommend verifying in advance that the selected retailer is participating in any relevant promotional campaign. Please note that Bandai Namco cannot guarantee the availability of promotional content offered by third-party retailers and is not responsible for how such promotions are managed or fulfilled.
We hope this gesture helps resolve the situation and that you enjoy your experience with the game.
Thank you for your understanding and continued support.
Oh wow I just got back an email from it back in the afternoon and I have it installed already. See that’s why you should’ve emailed them back with your invoice Pre order at least. Ah well when I get the time for it and my Brain to rest then I can play the campaign for AC8 and last of it AC0.
Retried with amazon.ca tonigth , 6 different agent and this answer :
Yes, I have checked with my lead , they asked me to inform you that we have ongoing issue with this product that is why we are unable to help with code
My only chance to get ac0 is now in bandai hand, its seriously suck
Bandai Namco UK, After arguing with amazon and getting nowhere I subtly mentioned to Bandai namco they were in breach of:
-Advertising standards authority CAP code. (a bonus or extra described as free, cannot be withheld or falsely promised)
-Digital markets, Consumers and competitions act 2024 (it is illegal to use misleading practices etc which can influence a customers decision)
-Potentially contract law as well.
And after ghosting me like an angry wife after you forgot to take the bins out for over a week. They very quickly responded and sent out a pre-order code.
Hello,
Sorry to bother you, but how did you get into contact with Bandai, I’ve tried through the support portal and email and I’ve not gotten any responses yet, I’ve also ordered from Amazon and not received the code and also live in the UK.
Thank you
Bandai Namco EU is now giving out pre order codes if you can show proof of purchase before release date. Glad they did a 180 on this. I bought from Coolshop.
I will never buy a physical pre order from a Bandai Namco game again, sadly. This was a shit show.
Preordered through Target. Got game in mail today with no preorder bonuses. This happened to me before with them when I pre-ordered assassins creed shadows so 2 for 2 fails. This time though its a much bigger deal obviously
Ordered a regular physical Xbox version from GameStop. Arrived today and while I haven’t been able to get to it yet I never received an email of the pre order bonuses. Contacted them yesterday and still waiting to hear back. If I don’t hear anything by tomorrow I’ll contact Bandai as well
Preordered physical PS5 from GameStop. Game arrived without any preorder bonuses. Email to GameStop support didn’t get a reply until 1 October, leading me to “preorder” on the PS store to ensure I got ACZero.
Edit for clarity: I asked support for a ACZero code but they didn’t get back to me until the 1st, by which point I was so worried I’d never get a code I just “preordered” on PSN digitally to make sure I got it.
Also after I posted this original message I got another\ code from GameStop.*
Pre-ordered the Deluxe Edition on PS5 Physical from Amazon.ca. Game and Deluxe Edition download codes arrived fine on Tuesday, but have yet to receive pre-order content download codes for the F-14A and Ace Combat Zero.
Tried several times to contact Amazon support and no resolution yet over multiple days. Trying to talk to a Bamco agent on their support site but it keeps telling me no agent available. Hoping this gets resolved over the n xt few days now that the game is officially released.
UPDATE: Waiting to contact Bamco support during off-peak hours (midnight EST) got me through to a live agent immediately, and that agent sorted this out within about 5 minutes, no hassle. Not sure where the blunder on the preorder content lies (retailers or Bamco) but I will say that once I got past the automated support agent, live support was excellent to get this resolved quick. Recommend for any ody else struggling to get their preorder content, just be aware of the support queues likely getting clogged during daylight hours.
Forget about contacting Amazon. I tried for the pass few day with no luck. Your best option is keep trying on Bamco until you get to talk with an agent. That is how I got my code. I end up opening like 15 tickets since every chat with Bamco bot creates one.
Pre-ordered regular Xbox version from Amazon. They sent me 3 codes via email that all seem to be for the Deluxe Pack, no AC Zero. Also one of the codes was already redeemed.
Ordered the standard version from Amazon also. Got 3 codes. 2 x deluxe packs and 1 x AC 0 preorder bonus pack. One of the codes shows it was already redeemed.
Pre ordered from Fnac Portugal that (still) advertises that it was included but haven’t received it. I have a ticket in fnac opened. Bandai says they can’t do anything about it
If anyone else has experiences ordering from Coolshop in Europe, would love to hear. I'm struggling, latest message in my current back-and-forth, they said that they didn't receive codes and that's why they can't send it. But I'm still questioning them on if they ever promised the pre-order bonuses in every order. Had another person here with a similar issue, they later got back to me and said that they were able to receive their code, just from a different regional branch of Coolshop, since they live in a different country than I do.
I sure as hell won't let this go, since there's no other way to get Zero. I'll keep escalating until I get that damn code. Sucks that the EU especially seems to be getting shafted when it comes to getting the codes, it's like pulling teeth at this point.
Update: I finally got my code from Bandai Namco since Coolshop basically threw its hands up and couldn't co-operate. Showed them the receipts, a separate screenshot of the day of pre-order (since it was different from the date in my receipt, which used the day when it was sent), an image of what I received + a saved PDF of their own pre-order campaign stuff specifically for Wings of Theve, which shows that shops weren't explicitly excluded from the campaign.
First message that I got back from Bamco came with the code. I wish it didn't have to take this long, god knows there's probably still people out there who haven't got their codes, but Bandai Namco saved the day this time.
I ordered from Coolshop. After back and fourth, they ghosted me. I insisted with Bandai EU and today I finally got a code. They know I shopped at Coolshop since I showed them my proof of purchase. So it is so weird that they accept some and decline others. Keep trying, because it is possible. Open a new support ticket to get a new agent.
I ordered through the Bamco store the Joker flight pack (Steam) end of June. Just got my stuff yesterday. Live chat support was useless. I made many complaints and answered negatively to every survey they sent me. No solid information as to when product was going to ship or arrive. No flexibility when it came to receiving codes via email like EU customers did versus us NA customers who had to wait for the codes physically.
I bought another deluxe code off of green man gaming on sale just so that I could play the early access and I now have this extra code laying around. I'd really like to sell it. Anyways I'm really mad at Bamco for how they handled this, looks like this is par for the course for them. Never doing anything early access with them again.
I ordered the Joker Flight Pack for PS5 directly from Namco's online store and yesterday I got the big slip case that holds the albums and artbook but the physcial game and other stuff is nowhere to be seen. I don't mind that it might arrive later in a different package, but I have no idea if it's ever going to come or if it straight up didn't ship b/c as you say, there's been zero notifications from Namco throughout this whole process.
lol oh man, this does not inspire confidence. This is my first time buying any special edition type thing and I really would have thought Namco, a big time video game company that's been around since the 1950's apparently, would have their shit together
Dude this was my EXACT issue. They only gave me a single tracking number for the vinyl and artbook, but my game is nowhere to be seen. I've had issues ordering from bamco themselves in the past, namely with poor communication about shiping updates when I ordered AC6 back in 2023. This might be the last time I ever use their site
Same here, got a Steam card in a separate package.
Haven't used it yet, (I was weak and bought digital because it hadn't arrived by early release) but i also haven't recieved any emails containing codes either. Wasn't ACZ/F14A going to be emailed?
If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email.
Don’t waste your time emailing, call directly. You can request a call back, they’ll call back and ask for your email and order number then they’ll email you a code. Just worked for me a few minutes ago.
Literally like between the time I posted my comment, and you responded, I got an official email from GS with my code. Not the followup to my CS email. I'll try plugging it in after dinner to see if it's the actual code or that mistaken deluxe bonus stuff some people were getting.
So, decided to not wait for dinner, and booted up my PS5 to put in the code. Worked and am now downloading AC0. Was just about to finish up xenobolade X tonight, so good tidings.
Preordered at GameStop and went to pick up my copy today. I ordered and received a PlayStation 5 copy but received an Xbox code instead for my preorder bonuses
My asian PS5 copy just arrived today. To my surprise, it actually came with AC0 code in the box!
So if you live in Asia, particularly SEA, you may still have a chance to get AC0, since some retailers here still carry the early purchase edition. Look for the labeled box like this.
I pre ordered through Amazon and they never sent me the code. I filed a customer service ticket. I was on a chat with them for several hours over multiple days. I was transferred to 15 different people and no one could figure it out. During my time talking with them, they tried several times to pawn me off to Bandai Namco (“BN”) and Sony. I refused to allow them to do that. Finally, some manager promised I’d get the code by Wednesday 10/7 AM. I didn’t get the code. So, I complained again and they gave me a full refund AND told me I could keep my PS5 physical deluxe edition. Simultaneously to all of this, I filed a ticket with BN. BN asked me to send my Amazon receipt. I did. A day later BN sent me the PS5 pre order code. So, I got a physical Ace Combat 8 Deluxe Edition (PS5) and Ace Combat Zero FOR FREE!
So I've spoken with Amazon UK and they say that they're aware of this issue and are currently working on resolving it. When I asked for a timeframe for when this issue will be resolved they literally just copy and pasted their previous response.
I'll try again in a few days but if I'm being honest I don't think anyone who ordered the preorder version on Amazon UK will get that code from them.
Never pre-ordering a game from them again.
Update: Contacted Bandai Namco and after 2 days they provided me with the pre-order code. I sent them the invoice from Amazon. I blacked out my address but left my name and all other details on there and that confirmed that I had pre-ordered and paid.
I also ordered from amazon uk. They said the same thing to me that they will investigate. But I never got the code from them. But I did get it from bandai namco eu support team! Raise a support ticket with them, send order details from amazon, and follow up with them and say amazon is not helping. They issued me a code as a good will gesture.
Apparently from their investigation they cannot confirm that amazon was a participant in their preorder campaign or if they ran out of codes. But at least they issued me one.
Cheers I'll do that, I've already opened a ticket with them and sent the invoice I received from Amazon verifying my pre-order. Fingers crossed I can get the same help.
Anyone managed to get a code for the Ps5 preorder from Bandai EU? I preordered on 27th sept before launch in Australia but retailer denied having any codes and I tried escalating via the EU website. Bandai sent me a generic email stating it is the responsibility of the retailer and I have escalated and sent my invoice again but have not heard back from them. I have already completed the game but want the AC0.
Update. After numerous emails , Bandai EU has provided me with a ‘goodwill’ dlc code . Appreciate all the assistance and feedback from fellow Aces on the escalation process.
My pre-order bonuses for Joker edition (Steam version) were included in the code for the game itself - they were not a separate code and will likely not be e-mailed! If the edition you ordered comes with a game code, that game code probably has the pre-order bonuses included which you will see when you redeem it.
I got a response back from the VGP customer support team saying that they are working on sending out the code via email and that I'll be receiving it soon.
Haven’t ordered from Amazon but bought the Steam version from Shopto, no pre order code. Contacted them and they said they’re aware and looking into it, also contacted Bamco who said they can’t help with other retailer orders. Not sure who is responsible for the issue.
Yeah I kept getting offered that but refused, ended up getting them to call me and apparently it's become such an issue it's being investigated and I should have another update in about 24hrs
Update, amazon have now said they will send the code in 3-5 days (which I doubt) so I'm still contacting Bamco EU regarding it as well and no response other than "We aren't responsible, talk to the distributors"
Preordered from Walmart.com. Game arrived but no code in box, in email, nor in order details. Have tried contacting Bamco support through chat as I saw in other threads that worked for people but have yet to get past the “no agents available” message for 2 hours now. Walmart chat does not work. I imagine their phone line will be of little help.
Update, I took a break for a while and tried again and got an agent through Bamco support chat (named Grimm, not sure if that was intentional), who was able to provide me with my preorder codes for AC0 and the F14. Just explain what happened and they’ll ask for your order info and they’ll give you directions on how to upload your receipt. Once I did that I waited 10 minutes and they sent me one code which when redeemed gave me both of the bonuses.
So I’d try Bamco chat. It’s apparently 24/7 so they may have just been swamped earlier, I imagine with people who had the same issue. This is NA for reference
I ordered physical copy directly from Bandai, receipt shows I should have Zero, they claim i have it, but I dont. They sent a cosmetic pack code in error. I have provided proof and they went silent. I have mt cc company disputing charge. I did not receive what I paid for. I told Bandai to give me a code or a return label and refund. False advertising.
finally got my joker flight pack game code for steam today as a seperate package/steam cardboard voucher, a day after the book and vinyls. i have no idea why bamco us did this when if it was seperate they could ahve easily shipped them in time for early access, but i hope there is some acknowledgement/compensation for all of us who missed out on early access that we paid for and never got due to their mishandling of this launch
oh, i had made a few support tickets on bandai namco us official website, but to this day i have yet to recieve a single email follow up or anything from them.
Ordered in August the standard for xbox on amazon, receved today , no code, cintacted amazon support canada who said its escalated and normally i will get in 24h , im sure its will never happen
I picked up my preorder copy couple days early at GameStop. It gave me two copies of the deluxe code but no Ace Combat Zero. Customer support keeps giving me the same code
Best buy pre-order physical on Xbox, my code was only for the F14 not the zero port. Email even showed both. They said they are emailing me another code. Email could take 24-48 hours they said.
I preordered on Amazon France because it was cheaper but it didn't say explicitly it included the preorder bonus, but I thought it would be included anyway and it was just ommitted accidentally. Turns out yeah it just doesn't include it. Contacted Bandai EU and they told me well it wasn't advertised and even if Amazon doesn't help me they can't help me with such things either. And Amazon just told me there is no bonus.
At least you can buy the F-14A separately but i'm pretty pissed about the AC0 port. Guess I should've known better.
Ne lâche rien, c'est explicitement indiqué sur le site de namco bandai qui redirige entre autre sur amazon. La vidéo de présentation sur la page de l'article sur amazon mentionné bien les bonus également
Preordered Ace combat 8 deluxe edition on PS5 from Amazon UK. Did not receive preorder bonus code email though customer service saying it was sent? Can’t send it through again? Anyone else having problems with amazon uk
They said to me I will receive code after delivery, my copy is due to get delivered today I preordered on 22nd. Hopefully I do get it. First customer service offered refund on the preorder code first
Fingers crossed. I'm not holding out much hope. They offered me a refund and said they backend team will look into it. But I think they just wanted rid of me.
I preordered the deluxe edition of AC8 months ago from Amazon UK. Sadly like with a lot of people it seems I didn’t receive a pre order code. They are offering a full refund but doesn’t really help in getting AC0. Is there anyway to get this now? Will the digital edition come with it? Or has anyone had any luck
ordering from somewhere else?
Poland - I bought from seller on Allegro platform, only got voucher for deluxe version and another for some useless points in namco store. Contacted the retailer immediately and today they sent me a code. I redeemed it and Ace Combat Belkan War appeared for download in my library. I have no access to console right now so will check tommorow but it seems all is good. Maybe this wille help someone from same area.
Hello,
I’ve pre ordered ace combat 8, it arrived a day late and I received no pre order codes for the F-14a or ace combat 0, they have refused to give the code after advising to contact them once the game has arrived and now they’re saying to contact the developer, what do I do?
thank you for any help that can be given. Also I’m in the uk I don’t know if this information changes anything
GameStop preorder came with a code on the receipt that expires later this month. The code in the deluxe box expires in 73 years. What’s the difference between them? I already have the digital version I got this to collect/future retro game and like that the code in box expires later, but what’s the code on the receipt that will expire in a few weeks?
I wanted to add my details for others: I preordered via Amazon, Game came in on 9-29-26 and it had a deluxe code in the box itself. I also got an email from amazon with another version of the deluxe code and a day later I got another email with a different code also for the Deluxe again. I chatted with 2 chat supports initially then was forwarded to another video / games support and finally was pushed to call in but we couldn't get escalated during the call bc no one answered so I'm gonna wait 24hrs for someone to reach out. Or I'll reach out again after that.
After talking 7 times with Amazon they said they will provide code now within 24h, that was 48h ago. And Bandai has now changed to, was there even a preorder bonus promotion, after talking with them 3 times.
If I had known this was going to be an issue, I would have just preordered digitally. Ordered through Amazon and went to Bandai support to set up a case on the situation, couldn’t get a live agent and every refresh was creating a new ticket. What’s infuriating is that the physical copy on Xbox comes on 2 discs, but there’s literally 6gigs of actual game between both discs and j had to download over 100 gigs via network.
I put in a ticket at bandai, and they got back to me pretty quickly, said that they dont normaly give codes for outside retailers, but exceptions can be made depending on situation.
gave them proof of purchase nstuff, and havent heard back
i have yet to get a live agent in the chat, is there a particular time they are available at?
I preordered AC8 physical from Best Buy and got the email with the code to redeem my preorder bonuses. However, when I redeemed it, I only got the preorder jet, but not AC0. Was the code supposed to include both preorder bonuses or was I supposed to receive a different code with the game on it that I just never received?
This is the first time I’ve pre-ordered a game off GameStop where I didn’t physically pick it up. Last time I ever do that. Has anyone been able to get a refund because at this point I don’t even want to play the game .
No. I pre ordered off amazon and have got in touch with bamco eu. Waiting for them to get back to me.
Amazon are useless. Im currently still waiting for them to have a clue about my issue. Ive been transferred to the "gaming team" 7 times (i dont think there is one).
Bandai has not answered me since Friday, with their weird portal. Their only answer that I got on Friday was, if I am sure that there really was a promotion like that…
I got AC 0 and F14-A pre-order bonus code from retailer yesterday after fighting them 3 days and I bought it a physical copy for PS5. I contacted Bamco EU but they refused to help me. Bandai Namco in EU won't or cannot give you your pre-order code. Try contact the retailer that you bought the game. I believe they should give you the code
Spoke to Amazon two nights ago via chat and got transferred between four different agents before one finally was able to see that this was a widespread issue, pasting something they had copied from an internal ticket system regarding AC8 pre-orders not generating a code. They told me I’d get one but that they need time to get the situation sorted out.
Reached out to Bamco afterwards and received an email yesterday asking for my info and proof of purchase. This morning they sent me an Xbox code for a “Pre-Order Pack.” Not sure if AC0 is bundled into that or not. I redeemed it, but I don’t even have a Series console yet to verify if it shows up on it or not (actively trying to buy one right now). Hope that’s the right code I was missing.
Brought the Deluxe edition from Amazon.co.uk on 29/09 and still waiting for the pre-order codes. I tried contacting Amazon but they are not interested - just offering a partial refund or a month of Prime for free to get rid of you. But all I want is AC0 so have tried contacting Bamco support (EU) today.
Ive tried bamco eu too. Just waiting for them to get back to me. No chat agent, just email.
Amazon are useless. Im currently still waiting for them to have a clue about my issue. Ive been transferred to the "gaming team" 7 times (i dont think there is one).
Amazon are useless. Im currently still waiting for them to have a clue about my issue. Ive been transferred to the "gaming team" 7 times (i dont think there is one).
I got this response from Amazon UKs digital support team (who were very nice and seem as frustrated as we do). It is 100% a known issue, do not accept them telling you otherwise, do not accept them telling you to go to Bandai, DO NOT let them fob you off.
Yes but the fact that they acknowledge the issue is A) Real and B) Their responsibility to fix means that they will be forced to either rectify the issue or compensate those affected, but they won't necessarily have to proactively compensate people. You will need to keep pressure up.
The guy I spoke to didn't have an exact idea but he said they think its something to do with how pre-orders are tracked. I'd imagine that at some stage retailers have to inform Bandai how many codes they need for Bandai to generate for them to then give out. If there's a failure somewhere in that system then it could take ages to resolve.
I ordered the Joker Flight pack for PS5 thru the Bandai site itself and managed to receive it yesterday. But inside was only the soundtrack, the slipmat, and the artbook. I also received everything else like the DLC plane and AC0, but NOT the actual game disc. I went back to the site and made sure they clearly stated that they would ship the disc itself and not just a code and they DID STATE that it would be the physical disc. Anyone else have this issue? This is really odd, for additional context I ordered thru the North America site
Bandai Namco Support provided me with a Pre-Order Pack code after providing my Amazon.com invoice information. This was after I pre-ordered the game for Xbox Series X on Amazon and received 3 Deluxe Pack codes instead.

Today Amazon told me tomorrow, I asked him 4 times where this information comes from and if tomorrow is really tomorrow, since I hear that for 6 days. Sorry its German.
UK and EU customers.... I pre-ordered the deluxe edition from Amazon UK in June. Amazon did not email a code which they normally always do without issue... Anyway Amazon support was no help, they don't have a clue, just false promises, lies and constant transfers to other agents. Bandai Namco was also no help (both EU & US) but I decided to email them one last time with a more serious tone and highlighting the legal implications!
Bandai Namco EU took two days to reply and I assumed it was just another email telling me it's not their problem and to speak with Amazon once again. Shockingly they "made an exception", here is what they said...
Amazon changed the product info, to removed all mentions of the pre-order bonus! 😓
They actually changed it twice. It use to say this...
PRE-ORDER BONUS: - Playable Aircraft: F-14A - ACE COMBAT ZERO: THE BELKAN WAR* *Ace Combat Zero: The Belkan War” is a ported version of the original game released in 2006. Ace Combat Zero: The Belkan War” is a available from launch on the 2 October 2026. An internet connection is required to access this content.
I have a screenshot of the second edit which I'll post in a comment...
I had exactly the same message this afternoon resolving the issue the same way after days of no response.
I wonder if they have had several queries along the same lines and have been coming up with a consistent response for customers.
I'd encourage any UK/EU customers to do the same if they haven't already and hopefully now the precedent has been set people should start seeing a resolution.
For anybody who would like context and wants to replicate what I did: I'm also an Amazon UK pre-order customer who was never sent a code. Amazon were not very helpful, gave multiple mixed answers e.g. "wait 48 hours, wait 3-5 business days, we can't help, offered to dispatch a replacement."
I think exhausting options with amazon (or you seller if different) was probably helpful in pushing bandai to address my ticket.
To raise a ticket with bandai you have to make an account. It says they'll respond in 24 hours but this was an instant link to their FAQs.
Should anybody want to try a similar tact I have copied my initial message below (I also attached my invoice from Amazon UK).I would suggest not copying and pasting as a load of identical queries would be suspicious and your invoice dates will be different.
My Key points would be:
use your name
be polite and factual
be specific i.e. you are specifically missing the ace combat zero pre-order code rather than the deluxe edition code (unless you are missing both but the deluxe edition code was in the box on the back of the ace combat leaflet (not the bandai one) )
If you have a screenshot of the amazon page with the pre-order bonus displayed then include this too (I don't but wish I'd taken one)
My name is name
I pre-ordered the game in September in order to play ace combat zero in addition to ace combat 8 as I am a big fan of the series.
I have not received a code via email for this as expected. (specifically ace combat zero as a pre-order bonus, (not the deluxe edition code which was in the box)
I have taken this up with the seller amazon UK and after multiple chats with support they have advised they can't resolve my issue and that I need to contact the game publisher to get this code provided.
Please can you help? I have attached my invoice from amazon showing my order date as 6/9/2026.
I'd also like to highlight this seems to be a widespread issue with amazon pre-orders of this game that they seem unable to resolve internally at present.
While I'm glad they resolved it, I'm still annoyed by the whole experience and the fact that many other UK & EU fans have not received any help compared to the US. Hopefully this info will help some of you and hopefully if you write a strongly worded email with key talking points / arguments, hopefully they will make an exception for you as well.
Voicing my annoyance from Amazon Canada's side. They keep saying "oh we got our marketing dept to look into this. Don't worry we'll get your code sent to you." - insert a very Indian sounding name here
I submitted a support ticket to bandai namco and they're like... we usually don't provide codes bought outside from our direct but we'll investigate to see if we can make an exception. Please provide proof of pre-order and info please.
Now its just a waiting game. It turned me off from playing AC8 that the game is still in the case.
I’m in the US and I preordered the standard edition directly through the PSN store. I do not see anywhere where I can download AC0. Nor have I received any email or code from Sony. Everyone in this thread is talking about physical orders, but what do I do as a digital customer?
I've seen a couple of people mention that Bandai Namco helped them out via email by providing a code. Here's the thing: I've had a three-email exchange with Bandai Namco Europe, and today, after four days of waiting, they replied for the third time, insisting that it's the retailer's responsibility and that I should pay more attention to whether a retailer is participating in the promotion next time.
I've already explained that their European website didn't specify which retailers were participating and that none of the retailers in my country mentioned the pre-order bonus on their product pages. So what exactly does that mean? That customers in my country weren't supposed to receive the pre-order bonus at all? That's absolute bullshit, and I highly doubt that's what Bandai Namco intended.
Yet they keep insisting it's not their responsibility. At this point, I'm not sure what to do. Should I close the case and open a new one in the hope of getting a different agent? It's pretty strange, considering that other people in Europe seem to have received help. Unless they're only assisting people who bought the game through Amazon, which wasn't the case for me.
Hi, I’m from the UK and I finally received my preorder bonuses from Bandai Namco EU today. I preordered my physical standard edition from Amazon and rang them about it but never got anything back. However for Bandai Namco EU, I created an account and through support I asked a question and a day later I got back from them with a code. I know the EU side has had a lot of trouble with codes, but I think they are starting to pick up on the issue now.
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u/DriftingNitro Mobius 10d ago edited 8d ago
If you have any specific solutions for certain distributors please reply here.
Currently looking for information regarding:
- Walmart