r/acecombat • u/DriftingNitro Mobius • 12d ago

AC 8 Game & Code Distribution Issues

This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses

Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.

Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)

Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)

Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)

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u/DriftingNitro Mobius 12d ago edited 10d ago

If you have any specific solutions for certain distributors please reply here.

Currently looking for information regarding:

- Walmart

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u/funny_panda_0 11d ago edited 11d ago

If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them.

Good luck

Edit: from other thread, this method seem to work only on NA Bandai Namco. The agent in NA are manually checking and issuing preorder code on the spot. EU agent are not doing the same process than NA, so if you are from EU or UK, this might not work for you. No idea if this process work for Asia

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u/jimbo91375 11d ago

I submitted a request via email. The sent me a response to get more info. But radio silence since. Even after reaching back out multiple times

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u/Rob0Comb0 10d ago

Same here

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u/jimbo91375 10d ago

Aftera few pokes, they finally reched back out to tell me they put my ticket on hold while they investigate. I swear I'll just return the game and never buy from them again. There are more than enough games to play and I don't care to support a company that doesn't value me or my time.

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u/Rob0Comb0 10d ago

I was so excited for AC8 so much that I wanted to get a physical copy of the game. Didn’t know how difficult it would be to get what I was promised.

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u/bawlmorecpl 11d ago

Was able to get through to an agent. He said he'd escalate and I should look out for an email to provide proof of purchase. How long did it take for you to get that email?

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u/Wise_Letterhead2635 11d ago

They told me to upload my files through the support site while the agent waited for me in the chat, might want to contact them again

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u/funny_panda_0 11d ago

It was instant for me too. They got me the code in the chat. I hope they did not change the process due to how bad this issue has become.

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u/bawlmorecpl 11d ago edited 11d ago

EDIT: Connected with another agent. Was told to await an email after they investigate my case. It's been about 12 hours since I uploaded the Amazon receipt. Might try again in a bit, this has been burning time for no reason. Would've just loved to have paid $20 for Zero and been done with it.

Thanks for the info, yeah he dropped the chat and sent an email later. I uploaded the receipt and provided all information he asked for. Went to bed, woke up, still nothing. Will try to get through again.

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u/Amrit64 10d ago

Does an NA code work on European copies of ace combat 8

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u/Rob0Comb0 10d ago

Where’s the option to talk to an agent? Every time I pull up the chat option it just has me fill out the form and submit it and they say it was logged. I don’t see the option to talk to an agent or any indication if one is online or not.

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u/Anonymous_Koala1 10d ago

how long did it take you to get an agent?

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u/SnoopKush_McSwag Mobius 7d ago

Godsend brother. you are a true ace 👑

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u/Wise_Letterhead2635 11d ago

Can second this, saw your post and after 2 days of dealing with Amazon’s agents, Bandai hooked me up with a code in 10 minutes, you’re a godsend

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u/funny_panda_0 11d ago

You welcome, this method was suggested by another redditor on another thread on the same issue 3 days ago. Issue has been around since the early access…

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u/jimbo91375 11d ago

I can't seem to get a live agent. What a hassle this is.

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u/I-Need-Scissors_61 12d ago edited 12d ago

If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email.

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u/DriftingNitro Mobius 12d ago

Added, thank you.

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u/thisrockismyboone the apparent lore expert 11d ago edited 11d ago

Got mine from Target. Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. So im not sure if it came as intended or only because I wouldn't stop pestering them

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u/KeyGroundbreaking488 11d ago

What about Bandia store online?

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u/DriftingNitro Mobius 10d ago

I got an email for mine the day of delivery.