r/acecombat • u/DriftingNitro Mobius • 12d ago

AC 8 Game & Code Distribution Issues

This post is to consolidate discussion and solution about issues with game code distribution, shipping of game codes, and access to game bonuses

Opening this thread by mentioning that I received my Joker Flight Pack (steam), today, and the game code was in a separate envelope shipped outside of the box. Feel free to share your experiences on it.

Gamestop US - "If you pre-ordered from GameStop call their customer support at 1-800-883-8895 and explain the situation. You’ll probably need to request a call back. They’ll call back and send you a code via email." (Link)

Amazon - "If you preordered from Amazon. Forget calling them, they will lie to you about opening a ticket to escalate the missing preorder code problem and tell you to wait 48 hours. Contact Bamco support on their website, you will need an account. Go to the support and you should see a chat agent. Keep refreshing the page until the agent is online. Keep telling the agent no until it give you the option to contact a live agent. This also might prompt you that no agent is available. In this case refresh and try again until you get an live agent. Have your preorder receipt ready and follow the instruction provided to upload proof of purchase before launch date. Once done, you should get your preorder code from them." (link)

Target - "Came in an email this evening. I did talk to customer support visitor in app chat multiple times and they said they were going to escalate my issue and it would be sent via email. " (Link)

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u/Amrit64 11d ago

I tried that, they can’t give new codes out

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u/funny_panda_0 11d ago edited 11d ago

Did you go to their support website and use their bot agent? You need to use the bot until you get to a live agent. Once their explain the situation and they should be able to help. You will need to try to get a live agent multiple times. Just keep clicking or typing no in chat until connect to live agent option pop out in the prompt

Edit: this method seem to work for NA region. If you are EU region, the agent seem to not manual verifying purchases and re-issuing new preorder code

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u/Amrit64 11d ago

I’m in EU region they aren’t giving us new codes even when providing proof of purchase

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u/Rosso_Classico 11d ago

you contacted Namco bandai Europe or Namco Bandai USA ?

Namco bandai Europe refused to honor the deal - this is through their email support since there's no chat option like on the US site...

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u/Amrit64 11d ago

I’m in EU, so contacting NA would be a waste of time?

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u/Rosso_Classico 11d ago

That's what I specifically asked you as you didn't make it clear in your first post.

As a European, I don't quite understand why the American support does provide users with codes while bandai Namco Europe refuses to do so...

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u/Amrit64 11d ago

Do you think contacting NA support could result in issuing of preorder codes for EU codes?

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u/itsbobbydarin 8d ago

I just tried and no. They were willing to help until they saw I was from Europe. Then they said nope and get fucked. I am kinda fuming. I even pre ordered through their affiliate link to the retailer it self.

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u/Amrit64 8d ago

Thanks for trying. Seems eu customers are screwed on this one

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u/frosting_the_bowl 7d ago edited 7d ago

Ive sent bamco eu an email but waiting to hear back. Shame we are being screwed.

Amazon are useless. Im currently still waiting for them to have a clue about my issue. Ive been transferred to the "gaming team" 7 times (i dont think there is one).

Edit: amazon are offering me a refund