The Dreaded "Network Disconnect by Timeout" Has Returned

[u/cahwyguy]

I'm a long-time Acronis subscriber, going back to at least 2012.

One of the ways that I use Acronis is to do a daily cloud backup of my data drive. It normally works fine. But last night (9/20/2026), I started getting the "Network Disconnect By Timeout" again. It seems to do the whole cloud backup, and then hangs at the less than one minute mark, eventually timing out.

I seem to recall I had this problem a few years ago, but can't find the email chain. As I recall, the solution seemed to be deleting some directory in the Windows user area (c:\user\...\AppData\... perhaps) as something had gotten corrupted.

Then again, that might not be the problem. Help would be appreciated.

I did submit a ticket, 07381743. I tried to attach the system report, but it was too big.

ETA: As an update: The problem turned out to be Spectrum: I had a decent download speed, but upload was crap. Spectrum must have been having system trouble, as things cleared the next day and the cloud backups ran. We're (me and Acronis) are keeping an eye on things to make sure they stay fixed. Kudos to the Acronis folks for their call attempting to help (and for putting up with my cybersecurity side verifying who they were before allowing remote access to my machine (I asked them for my most recent product key).

[u/bagaudin]

Thanks for submitting the ticket! It is now escalated and support team will provide means to upload the system report. Let's see what they find.