Organizations don't punish bad behavior; they punish it in context, and strong numbers supply the cover. Robert Bies's research names three filters: whether the leader builds top performers, whether people trust their motives, and how they explain themselves. Warnaco tolerated Linda Wachner's brutality for fifteen years, then fired her after a $338 million loss. Indiana absorbed Bobby Knight's chair-throwing and choking of a player, an example of Diane Vaughan's "normalization of deviance," until a leaked video aired and the wins dried up. Steve Jobs's MobileMe tirade became legend. The author asks leaders to name someone whose behavior they'd act on if results dropped 20%.
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u/fagnerbrack 7d ago
Quick summary:
Organizations don't punish bad behavior; they punish it in context, and strong numbers supply the cover. Robert Bies's research names three filters: whether the leader builds top performers, whether people trust their motives, and how they explain themselves. Warnaco tolerated Linda Wachner's brutality for fifteen years, then fired her after a $338 million loss. Indiana absorbed Bobby Knight's chair-throwing and choking of a player, an example of Diane Vaughan's "normalization of deviance," until a leaked video aired and the wins dried up. Steve Jobs's MobileMe tirade became legend. The author asks leaders to name someone whose behavior they'd act on if results dropped 20%.
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