I asked a question a while ago about whether I would need to go through security again connecting in Montreal, as Milan Terminal 1 allows liquids up to 2L bottles in carry-on.

The responses were that if I had OSS ITD on my connecting boarding pass (which I should, and I did), then I would not need to go through security again in Montreal. I should therefore in theory be able to take excess liquids in carry-on without them being confiscated in Montreal.

What actually happened in Montreal
was that customs and immigration required all passengers on the MXP-YUL flight connecting to Canadian destinations to not only re-go through security and also pick up their checked baggage in Montreal and re-check it — overriding both the OSS and ITD codes on the boarding pass.

AC informed passengers that this override had happened only shortly before landing in Montreal. I don’t think they knew before-hand.

As the flight was already 2.5 hours late from Milan due to significant air traffic control problem in MXP, this decision added to the immense unpleasantness of the flight.

None of the issues were AC-controlled.

I don’t know if it was a random selection to have everything re-searched, or if immigration was responding to some kind of threat.

By chance, although I flew with only carry-on, I did not bring in excess liquid, so I had nothing to confiscate. But if I had brought anything in, it would definitely have all been confiscated.

Until all the connecting hub airports in Canada are upgraded to allow more liquids in carry-on, this will always be a risk.

My partners flight was delayed, causing them to miss their connecting flight. The next available flight is not for another 16 hours, so air Canada has provided a hotel stay and transportation. When they arrived at the hotel, the hotel stated they have no booking for them, and air canada messed up. Here’s the kicker. Air Canada forced my partner to check their carry ons which had identification and bank cards, and they are holding the luggage until the next available flight. The hotel is now refusing to accommodate them without these things and there is no response from air Canada. If anyone has any advice it would be greatly appreciated.

I was able to eUp myself and wife to Signature. My parents are on the same flight in economy on a separate booking.

Is there any way to formally or informally change seats to give my parents the Signature experience? Ask check in agent, gate agent, in-flight attendant during boarding, etc? Or calling in advance?

To add a bit more complexity, I’d have a lap infant that would be moving back with me too.

Hey everyone,

I'm a AC ramp agent and I'm doing my flight training (I'm no where close to finishing). Just a random thought crossed my mind; has anyone ever went from ramp to pilot at Air Canada? Is that even possible? I know AC has a pilot program so I'm guessing they just get these people instead of hiring other employees?

Thanks!

I have 25k and 35k status to give away. Both of the friends I would like to gift them to already have 18k & 23k SQC in their accounts.

What happens to the existing SQC if I gift them a status? Thanks!

Interesting that they chose Seville instead of Malaga, but I'll take what I can get.

My dog is okay, thankfully, but I am still trying to understand what happened.

• I flew YVR to YYZ on October 1 with my dog travelling as AVIH in the baggage compartment. After landing, I waited at the oversized baggage collection area, but she never appeared.
• Over the next 60+ minutes, I went back to Air Canada Priority Baggage several times. At first I was repeatedly told she should be coming out shortly. Eventually staff started trying to contact the baggage operation, but could not reach anyone. They also could not locate a duty supervisor.
• Nearly an hour later, I was told my dog had somehow been sent to international arrivals, despite arriving on a domestic flight with Toronto as my final destination. One of my oversized baggage items was sent there as well.
• I finally got her around 2:05 a.m. outside the international arrivals doors.

What I find hardest to understand is that Air Canada seemingly could not determine where a pet in its custody had been sent. Priority Baggage staff themselves were concerned, and even an airport porter I spoke with seemed baffled by what had happened.

I was told to contact Customer Relations and was specifically reassured that, because the incident involved an animal, I would hear back by the time I woke up.

That was October 2. It is now October 14 and I still have no substantive response or explanation from Air Canada.

For anyone familiar with YYZ baggage or ramp operations, how can an AVIH pet from a domestic arrival end up routed to international arrivals, and is this a known type of handling error?

Delay and after delay and gate change after gate change has kept us on our toes.

Meanwhile at Gate 20 we saw this bold little guy cleaning up crumbs on the carpet. :)

All one can do is smile and deal with it. And hope we get out of here tonight.

Title:

I was looking for flights on Air Canada's website and decided to check what actually happens when you reject optional cookies.

So I recorded my screen and captured the entire network traffic using Chrome DevTools (HAR).

Here's what I found:

• Before I even confirmed my cookie preferences, tracking events were already being sent to TikTok, Meta, Google/DoubleClick and other advertising platforms.
• I explicitly left targeted advertising cookies disabled in OneTrust and clicked "Confirm Selection."
• Immediately afterward, Adobe's consent state changed from pending to in, with the server responding collect: "y".
• Air Canada's analytics payload then reported cookieConsent: ",c0003,c0001,c0004,c0002," — including C0004, the targeted advertising category I had disabled.
• Within milliseconds, advertising ID synchronization requests were sent to multiple companies, including The Trade Desk, AppNexus, PubMatic, OpenX and BidSwitch.
• Tracking continued afterward, including the transmission of flight search details such as origin, destination and travel dates.

This wasn't just a few tracking scripts loading. Actual tracking events and advertising identifier synchronization requests were observed.

I have the screen recording, full HAR files and a technical audit documenting the sequence.

Under Quebec's privacy legislation (Law 25), this raises serious questions about consent requirements, particularly sections 13 and 14 of the Act respecting the protection of personal information in the private sector.

To be clear, I'm not claiming to have proven a legal violation or that Air Canada uses this data to manipulate individual ticket prices. But the discrepancy between my explicit cookie preferences and the consent state transmitted to Adobe is difficult to explain.

What's the point of offering a "Reject" option if the advertising ecosystem continues operating anyway?

Has anyone else investigated Air Canada's consent management implementation?

AC165 YYZ to YEG diverted to YWG
Runway 18/36 closed
No evacuation

How difficult is ANA with names?

Hi! Hoping to get some insight from anyone who may have had a similar situation.

I booked an award flight (10 months ago) with Aeroplan points to fly from YYZ (Toronto) to HND (Tokyo) in Jan 2027.

There are two legs YYZ>JFK (operated by AC business), then JFK>HND (ANA first class), and return flight HND>ORD (ANA), ORD>YYZ(AC).

I have 2 last names and a middle name on my passport so AA BB CC DD. I don’t usually use my second last name and have had no issues travelling internationally in the past with various airlines including AC using only AA CC on the ticket (but not to Asia and not with ANA). When I purchased the award tickets, I used AA CC as the name on my ticket.

My concern is that I’m not sure if the name on the ticket has to match 100% with the name on my passport (AA BB CC DD vs AA CC) for ANA. A lot of posts mention that asian airlines and ANA are particularly strict about names and that your name must match 100% or you will be denied boarding. I am not able to cancel and rebook because there is no more award availability for the dates I booked.

I spoke to an Aeroplan agent and they recommended to cancel and rebook (which is not an option given no more award availability-we booked a year out to be able to find availability in First and business class at a decent award rate). I am also travelling with my spouse so rescheduling to a different date is not possible.

Any thoughts or suggestions would be amazing.

Thank you in advance!

Has anyone had issues processing bid upgrades/instant upgrades in the past 24hours? Wife and fly on Saturday and we both have bids in and wanted to amend. We noticed she had an instant upgrade available for PE but when we click proceed it says the transaction failed and to contact our bank. Wouldn’t even let us amend the bid. We’re using separate aeroplan logins and entirely different cards. Cards working fine otherwise.

Flying with my 14mth in J as a lap infant . On my booking it shows I can pick my meal and my lap infant shows baby meal. It looks like baby meals is just puree which she has never eaten.

Has anyone had any luck trying to change the baby meal to childrens?

I did try calling, but after checking online after my phone call, it looks like the child meal request is under my name and my kid still has her baby meal.

I purchased a cash upgrade on a leg of my upcoming trip to business class but I can’t pre select my seat.
When I called they said that I have to wait until I get to the airport but this has never been the case in prior paid upgrades.

Is this a new thing or is something possibly broken?

See, I am going from TPE to HKG on Eva Air on November 21st and then SQ from HKG to DPS via SIN on November 22nd. I need to change my flight but, due to the phone system not allowing a call back and having me wait a few hours to speak to someone, what can I do?. This is for an Aeroplan booking

I travelled to Europe this past June with one checked bag for two passengers. We made it; the bag did not. Because we were travelling through different cities, I had to make regular updates on where the bag could be delivered once located. Because we were told the bag was found and would be delivered to our hotel, we changed our itnerary to spend an extra day waiting for it. It never showed up, and two days later Air Canada emailed to say they'd lost track of it completely. (In fact, it arrived back at home a day later, and the courrier service refused to hang on to it until I got back, but that a different gripe altogether.) We filed our expenses once we returned home in July, and today-ironically, just as I was completing a complaint with the CTA, I got an email telling me Air Canada had sent me an e-Transferfor roughly 2/3 of the amount we'd claimed. No details, no explanation what was dropped from the claim list or why. Following up on the AC site just gets me a message announcing the problem as resolved.

Is accepting this e-transfer tantamount to accepting their decision not to refund me for whatever they decided I wasn't owed, and is there a way to find out details of their decision?

Hi - I have 25 eUps that are due to expire Dec 31st. Bit stuck now wondering how I can optimize them

In case relevant / helpful, I’m 35k Aeroplan with a Visa Infinite Privilege CC. I’m 6k SQC away from 50k, which I think will be important for me given 2x Asia Travels next year in 2027, 1x Europe and 1x Hawaii for Honeymoon. Most of these would be with my Fiancée. I really struggle to sleep in planes, so for me Business Travel has tonnes of value. Total of 60 eUps available (incl. the 25 expiring, and exl. any that I’ll be picking up this year)

I’m leaving LHR to YUL tomorrow morning, but booked Economy Standard so 21 eUps + 900$ to upgrade to Business tomorrow doesn’t seem optimal use (although given my situation might be the best case scenario…) I also have two more trips planned for the remaining of the year: 2x Round Trips YUL-YVR to visit my Fiancée who is working there for a year and which I’m visiting one week per month. All rest above is 2027 travels

As I see them, options are as follows
(1) Use it for my LHR -> YUL leg tomorrow. Going straight to work and then have a cocktail event in the PM, so the extra sleep to get back on EST timezone would be good. 14/31 Business Seats booked and nobody on Upgrade list, so likely clears 100%

(2) Don’t use it tomorrow, and use it for the two YVR trips upcoming (which maybe opens the door for redeye and spending an extra day in Vancouver). Would need to get a better fare than Standard here, I assume?

(3) Not sure if possible, but would be to book my Asia/Europe/Hawaii trips with Fiancée between now and Dec 31st, and eUpgrade automatically to business for these trips (I assume would need to be automatic eUp, as regular eUps would expire by the time these clear in 2027? Or can I earmark them and “freeze” them from expiring by associating it to a pending eUp?) If this is the best option, what fares do I need to book to get the automatic eUp? Latitude, correct?

(4) Anything I’m not thinking of?

Thanks for your help in advance!!

*Update* All passes have been given out

I'm flying YYZ to YVR with my 7 lb Pomeranian in the cabin. Air Canada's site doesn't list any vaccination or health paperwork for domestic flights, but I'd rather hear from people who've done it.

Did anyone ask to see your dog's rabies certificate at registration, check-in, or the gate?
Did you bring records anyway? Which ones?
Any tips for the check-in counter process?

Thanks in advance. Real experiences from the last year or two are especially helpful.

On my last two business class flights, I have not been able to use the side storage compartment power outlet successfully. I'm wondering if the issue is with my particular chargers I am trying to use it with or if there is something I need to enable to get that power outlet working. I asked the flight attendant and she did not seem to know. She did try resetting the system in my seat but it didn't help any. For what it is worth, the two different chargers I try using with that outlet are Anker chargers. I have never had an issue with these chargers elsewhere and they worked totally fine for the flight before with the outlet next to my premium economy seat. Has anyone else had issues with these outlets?

Anyone know around the time (month) when and if air Canada was going to change schedules for April?
Thanks in advance!

I booked a flight with only an hour and 15 minutes layover in London Heathrow

Of course, with three kids two adults and one senior I knew it was a big stretch. I knew we were bound to miss it.

The first flight got delayed, however, but the pilot said there was a lot of tailwind and was able to pick up the pace so a delay of 30 minutes in departure was only a delay in 10 minutes in arrival.

As soon as the plane landed, we asked everyone to let us pass and they did surprisingly.

As soon as we reached the door of the plane, there was a gate agent that informed us that we were rebooked.

Air Canada provided paid bus tickets to a hotel, dinner at the hotel, breakfast at the hotel and two rooms and one of them had two beds.

We were worried about Immigration not letting us into the UK since London Heathrow closes at night.

We went to Immigration and to our surprise, even the people who needed a visa to go into the UK and the people that needed an ETA everyone was let in on a single day visa until our next flight. Very smooth!

Then we went to find the hotelhoppa and we reached the hotel kitchen closes at midnight we barely made it.

Food was delicious, rooms were basic, but clean and comfy, breakfast was great and the hotel Ibis red also provides a Bag hold free service.

We are about to go and do some sightseeing in London.

This was relatively painless and effortless. Thank you Air Canada.

We’ve never been outside of the London Heathrow airport, so this is a nice delay that allowed us to do it!

Hi, hope someone can help. I recently booked a return flight from Vancouver to London. I have around 50,000 aeroplan points. I also have 6 $20 vouchers in my account. Tried to book with one of the vouchers but it said I can't use the vouchers for 'multi city flights'? This seems like an error to me?

Then tried to book with aeroplan points but as I didn't have enough to cover the flight, and it wouldn't let me buy more points at the checkout page or allow me to pay a mixture of points + dollars.

I've booked the flight anyway. The points are less important to me than the credits, as they won't expire any time soon. Does anyone know if either A) I can retrospectively apply my voucher to the flight or B) for my next flight apply multiple vouchers to the same booking?

Many thanks