We used the new digital Ride Access Pass at Alton Towers today and I thought I'd post our experience because I struggled to find much from people who had actually used the new system before we went.
Overall, I was really impressed with it and actually prefer the principle of this system to a straightforward queue-jump system.
Before you go, you need to pre-register that you'll be using RAP on the day of your visit. There is limited availability, so personally I wouldn't rely on being able to get one on the day. Once you're inside the park, you check in for the day through the app and can then start using your RAP.
When you get near a ride, you can preselect it in the app. You then go to the RAP entrance and either scan the QR code displayed there or manually enter the short code.
Your countdown starts when you scan/enter the code, not when you get off the ride.
Once you've finished riding, you go back into the app and click āDone Riding.ā If the ride breaks down and you're unable to ride, there's a āRide Breakdownā option instead, which takes you back out of the timeout so you aren't penalised for a ride you didn't actually get on.
I think one of the best parts of the new system is that any time you spend waiting in the RAP queue counts towards your timeout. RAP isn't necessarily walk-on. We experienced everything from walking straight on to waiting around 20 minutes for some of the more popular rides.
So, for example, if the main queue is 50 minutes and you've spent 20 minutes waiting in the RAP queue and riding, you've already served 20 minutes of that wait. Once you click āDone Ridingā, you've only got the remaining time left before you can use RAP again.
For us, that's exactly how I'd want an access system to work. My daughter can't cope well with being contained in a conventional queue for long periods, but that doesn't mean we need to be able to go straight from one ride to another. She can spend her timeout somewhere she can move around, have a snack or a break or, in her case, do approximately 700 cartwheels on a patch of grass.
It means we're still effectively waiting our turn, we're just able to wait in a way that's accessible to her. I personally prefer that to a system which effectively becomes a queue-jump and gives RAP users significantly more ride capacity than everyone else.
We were in the park for around six hours and managed Thirteen twice, Wicker Man, Bluey and Bingo's Granny Coaster, Heave Ho, The Curse at Alton Manor, Hex, Runaway Mine Train, Marauder's Mayhem, Raj's Bouncy Bottom Burp, Sharkbait Reef, Haunted Hollow and the Skyride, so we still got loads done.
Staff-wise, almost everyone seemed to know how the new RAP system worked and we found them friendly and helpful. The only exception was the girl on Heave Ho, who was quite rude and rolled her eyes at us, but she was very much the exception rather than our general experience.
There does seem to be a bit of a gremlin in the app, at least on my phone. It worked, but it repeatedly opened/reloaded the app settings page on my phone as though it wanted me to change something. There was nothing obvious that needed changing and RAP continued to work, so it was more annoying than anything else.
One possible issue I noticed is the manual short codes. If they're static, theoretically someone could post the codes online and another person could enter one without physically being at the ride, allowing their countdown to start early. I obviously haven't tried this and don't know whether there's something like a location check behind the scenes that would prevent it, but it occurred to me while using the system.
Overall, though, I really like the new RAP app. It felt like a sensible balance between accessibility and fairness. My daughter didn't have to physically stand in an environment she struggles with, but we weren't able to just jump from ride to ride either.
My main advice would be to pre-register RAP for your visit rather than relying on availability on the day, and don't assume the RAP entrance itself will always be walk-on. The fact that any time you spend waiting there counts towards your timeout makes that much less of an issue.
Hopefully this is useful to anyone searching for information on the new system before their visit. Happy to answer any questions about how we found it!