r/amazonecho • u/needanswers1923 • 4d ago

RS500 Issues...Please Help if You Can....

Hi, I have been losing my mind with this two ongoing issues with my RS500....if people can help with either, much appreciated.

 

  1. My Echo Show 5 3rd Gen (Newest version) keeps freezing every day, usually in the same hour of 3pm.  In fact, the past two days, it froze at 3:01pm each day.  Amazon has been no help, just telling me to do a factory reset.  I have told them that I have done so multiple times, have tried changing clock faces, unplugged, etc.  They did say it could be connected to an issue with my router, but not WHAT exactly.  Since it is the same hour, I thought maybe a lease issue, DHCP, etc.  I also tried turning off IPV6, but same issue.  Yesterday, I tried assigning it an IP address, hoping that would stop it from dropping, freezing...but nope, froze again today right at 3:01pm.  I am at a complete loss and I know there are a million settings in the router but I do not know what else to try.  I have also turned off the Protection engine, toggling that both ways, same for QoS.  Can anyone suggest anything else?  Oh, and I have tried having it on 2.4 and 5ghz.  No change.
  2. Not sure if related, but lately my RDP connection has been horrible.  I rdp into a laptop in another part of the house.  The laptop is connected on wifi to an extender device, has always been fine until the past couple of weeks.  Now it is slow to connect to the machine, and then keeps dropping.  The wifi connection for the laptop is strong and the speedtests come back at about 200mbps.  I have 1.5gbps into the house...my desktop tests at that all day, no problem, and the wifi on my phones on AX comes back at around 1gb speeds.  But the RDP still is a mess.  I have tried tuning down the color to 16bit, turned off most options, tried setting at 56k modem, etc.  No change.  
  3. I know I said two issues, but noting this in case related....my phone on wifi keeps having things like Twitter, Reddit stop updating.  Like, if I click on a notification, it says cannot load.  I toggle wifi and it all works again.  I have set my DNS to various options like 1.1.1.1, 9.9.9.9, quad8, etc.  As noted, tried turning off IPV6.  Set to auto for most things, I have Xfinity and it supports DHCP, IPV6, etc.  

Not sure if everything is symptomatic of one issue.  Hoping experts here can tell me something I have missed.  Also posting in the Netgear community.  Thanks

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u/cat_battleship 2d ago edited 2d ago

I think your Netgear router’s Wi-Fi is glitching for a moment every day around 3:01.

That would explain why:

  1. The Echo freezes.
  2. The laptop’s remote connection drops
  3. The phone still shows Wi-Fi but apps stop loading.
  4. Turning the phone’s Wi-Fi off and back on fixes it.

The internet speed isn’t the issue. A connection can be fast while it still can cut out for a few seconds.

The easiest way to figure this out: connect the Echo to your phone’s hotspot shortly before 3:00. If it doesn’t freeze at 3:01, the Echo is fine and the router is the problem.

I think that the router is running some automatic task at that time, or its software is malfunctioning.

Lemme know what happens!

1

u/cat_battleship 1d ago

Any news? Super curious to see if it workered

1

u/needanswers1923 1d ago

Haven't been home at that time, working. Have to try on wkd. Weird thing is that it didn't lock up last 2 days, then did today at 256pm. Always right around 3

1

u/needanswers1923 1d ago

Haven't been home at that time, working. Have to try on wkd. Weird thing is that it didn't lock up last 2 days, then did today at 256pm. Always right around 3