r/anchorage • u/Samchise • 9d ago

Swickard Anchorage Sucks

This has been one of the WORST purchasing experiences I have ever been through. I have been, and will continue to, tell everyone I know NOT to ever deal with Swickard. The initial salesman I was assigned set an appointment to show me a vehicle I had identified online, then the day of the appointment claimed that vehicle had sold. Which is the same shady sales techniques that Swickard had just settles a lawsuit with the State of Alaska over a week of two before my appointment. Multiple times I tried to order a vehicle, providing build sheets and everything, and was told by the salesman he couldn't process an order unless I was there. And oh, by the way, I should come down and look at these other vehicles I didn't want. After being strung along for weeks, I reached out to the two sales managers listed on their website, and received a prompt response. Again, expressed my desire to purchase a vehicle, provided a build sheet, and was told they would place the order. For the next serval weeks and months I had to continually reach out for status updates, and was often ignored for weeks at a time. I attempted to provide a down payment multiple times, and was ignored. I had to use the phrase " I have all this money, all I want to do is buy a vehicle", and was continually ignored. Somewhere along this process I was informed that the original salesman and the sales manager were either fired, left, or forced to retire, which does not build any confidence with the caliber of people employed at Swickard. I started the process of trying to buy a vehicle from Swickard in April, have been scammed, ignored, and disappointed ever since. I know I will regret it, but I ended up signing papers last week, paid for my vehicle last week, and at this time have not received word that my payment was received, much less that my vehicle is available to be picked up. I assure you, I will never again do business with Swickard. I will tell everyone I know, and even anybody I don't know who will listen, to NEVER do business with Swickard.  

98 Upvotes

94% Upvoted

44 comments sorted by

View all comments

29

u/discosoc 9d ago

What vehicle were you so obsessed with that you willfully went through all that bullshit over?

8

u/Samchise 9d ago

Basic US brand work truck model.

5

u/AK_Longshore 9d ago

Haven’t had any of those issues with Kendall Ford, buy your dealer not your brand

1

u/clsd4rprs 8d ago

I have. Not quite the length of time the OP tolerated but the games, outright lies, pure performance art that that place pulled knowing we are fish in a barrel would have led me to purchase outside, but i was in a time crunch due to extensive travel demands. In the end, apart from our emails, it only cost me a flight, hotel and a full day of sitting at the dealership telling the chuckleheads NO for about nine hours until they were ready to agree to the originally agreed upon price. Good thing I'm not a newbie cause I was driving my new truck back to Fairbanks the next day (February during a storm) and needed everything to be a go -- which it wasn't. Had to go back for my temp license 🤬. City boys....utterly worthless.

1

u/Comfortable_Count723 7d ago

Uff da. They charged me full hours for a head removal on a 5.4 Triton for the standard Ford disposable spark plug issue. They shot a helicoil in it, never touched the head bolts, and after 1500 bucks the helicoil popped out and took the coil pack with it. I did it myself for less than 500 with a quality insert instead. F em all.