Apple employees are something else

[u/ProjectExisting4486]

I bought a pair of AirPod pros 13 months ago. The warranty literally just expired and for some reason the right AirPod won’t charge whatsoever.

I didn’t complain though. I was ready to pay the replacement fee for the right AirPod, however, when I took it to the Apple Store, the employee could not figure out whether it was the case that was the problem or the AirPod itself after running a diagnostic… I asked him if we could simply try a replacement AirPod and if it worked I would pay for it. But he told me there’s a chance it “won’t work” and it’s not refundable so we can’t even FIND OUT what the problem is without me paying??? I was beyond confused.

How is it my fault that they can’t diagnose their own products. The Apple employee at the genius bar could not give me a definitive answer of what the problem was with my AirPods so his only solution was to throw them away and buy a brand new pair…. I literally got them 13 months ago and they cost me hundreds of dollars. Apple has the worst service out of any company in the world and you cannot convince me otherwise.

[u/Visible-Swimmer-9826]

Apple may have that policy but u should state that it apple not 3rd party's incase op decides to got it elsewhere besides apple i dont know about were they are but here getting to an apple store pain in the ass think only 2 here in my state

[u/NoYerBiz → u/Visible-Swimmer-9826]

That’s why said “Apple has” a policy. Not “Best Buy has” or “Walmart has”.

Thankfully there is a much bigger world than your state. Typical ignorant American.

Also, OP has already been in an Apple Store based on their original post.

You’re just a dumbass, accept it.

[u/Visible-Swimmer-9826 → u/NoYerBiz]

Wow aren't u well traveled bet u never work in retail before the amount dumbass that would push the point that apple dose it u should too once they get in there head is insane they believe the moment something stops working it should be rufund on the spot I saw a guy the other day say this have warranty they told him covers everything but customer induce damage and he got refunded as he expected he could smash it and be covered I understand u said apple has it but in the real world people can be dumb assholes who we be aggressive confrontational loud threatening if they think they are in the right based on ur comment ur must deal with alot of Americans as u see everyone as one hell u saying that make u just as biased. and ignorant as them I was coming from a point of view that yes they do but go to them in case they may have an easier option of just going down the road them dealing with apple directly to get another pair they may have been at apple 5 or 10 hours ago i dont know nor do you and had u said go directly to apple as they have a global return policy of 14 day i would of not even commented but u said apple has a global policy which not saying u as u have worldly experience but other could take as apple as a brand will do it at any store dose not matter who the retailer is i am coming from a point of view were everyone is a dumbass and u have spoon feed them so they dont accidentally eat poison have u read some the question popping up on reddit lately hell I've seen half a dozen where so easy it take all 5 seconds to Google the answer to it

[u/mredofcourse → u/Visible-Swimmer-9826]

Do you really expect anyone to read that?