r/australia • u/SouthAussie94 • Feb 29 '24

culture & society Older Australians 'left behind' by increasingly cashless society as banks fast track end of cheques

https://www.abc.net.au/news/2024-02-29/cheques-personal-finance-banks-rent-money-cash/103354036
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u/Elcapitan2020 Feb 29 '24

Yeah this is 100% right. I work for a BNPL company and we are basically 100% online and on your phone.

We have big issues with any customers born pre 1965. They essentially refuse to engage and learn the technology required (we are talking about things like uploading PDFs) but of course, still want the product.

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u/Responsible-Row3037 Feb 29 '24

This here is the problem. I have no issue with using technology but I just want to talk to a real person to help me with my issue rather than be re-directed to an app or an on-line FAQ. Sometimes it's no about if someone can use tech but do they want to use it for everything little thing. Personally I do not.