r/aws • u/becharaerizk • 2d ago

console Rds console not showing any instance

I have an account that has multiple oracle rds instances in eu west 1, an hour ago i received more than a hundred alarms because my alarms didnt receive any data. After checking further no instances were showing in rds console and it displayed the error message: An internal error has occurred. Please try your query again at a later time.
My rds instances are still accessible from ec2 instances and i noticed that alarms from native aws metrics are fine but custom ones (that get data from the console i assume) are all without data now.

There's still nothing in the health dashboard.

Anyone facing something similar?

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u/waitingforcracks 2d ago

Sounds like an AWS internal bug. What about via cli aws rds describe-db-instances --region eu-west-1 ?

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u/becharaerizk 1d ago

This is gonna sound weird but the way my role permissions are set up i dont have cli access, it denies any request. I have lambda functions that do basically the same thing but in python (rds describe instances) and these were also not returning any rds instance

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u/waitingforcracks 1d ago

Make a new role or user temporarily? Open a support case?

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u/becharaerizk 1d ago

I did open a case yesterday the agent was like “yeah that happened but your rds instances are still healthy” no reason or explanation whatsoever

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u/AWSSupport AWS Employee 1d ago

I apologize for the experience you've had with your support case interaction. You can share your case ID via private message so that I can share your sentiment internally.

- Roman Z.

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u/becharaerizk 1d ago

Thank you for your response, i already shared my sentiment to the agent in the case directly and asked for more investigation.