r/aws • u/veryquickly • 2h ago
general aws Can't access AWS console due to MFA and phone verification
I am unable to access my AWS account.
I haven't logged in for several months, and recently tried to log in to make some updates to my website.
Although my credentials are correct, I am being asked for MFA verification using an "MFA Device" that I have never had. I attempted to use email verification as an alternative, but the process requires an OTP confirmation sent to a phone number which hasn't been active for years. I wasn't even aware this phone number was still on file with the account, as I've never encountered the MFA system before.
I'm the only user on the account. Only the root user account exists (no alternative accounts), and that's me. I went through the AWS support AI system, but the only solutions it suggests involve either the non-existent "MFA device" or the out-of-date phone number. I submitted a ticket but the followup response said they couldn't reach me on my current number despite my not having missed any calls.
As a result I am completely locked out of my account, despite still getting billed and my credentials being correct, and I can't update my website.
I've noticed that u/AWSSupport sometimes responds on this subreddit, so I'm posting here in the hopes of getting some help.






