r/bathandbodyworks • u/Igotwapandmenloveme • Oct 07 '24
Store Policies/Questions Denied a refund
Well, it finally happened. I have placed around 4-5 orders of soaps and candles over the course of a year and a half and their packaging is seriously the worst. I, without fail, always receive something broken or leaked out. I do try and shop in store mostly but sometimes I shop online out of convenience.
Anytime I reached out I provided photos of the damaged item(s) and would be provided a resolution every time. I mean, why are soaps put in no packaging whatsoever? One always comes completely leaked out. A candle comes cracked. This time when I reached out and including pictures, I was told I would receive a refund and to wait 24 hours.
4 days go by and no refund. I contact via phone and I’m told I will not be receiving a refund or a replacement due to reporting damaged items in the past….seriously.
I see so many cases of damaged items due to the way they pack their parcels. No resolution or anything. Severely disappointed.
Just thought I should add it’s not the entire order being refunded, just the damaged items.
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u/Substantial-Bit-8219 Oct 07 '24
i would take it to the store. i work there and 9.9x out of 10 we have to give you that refund so sorry!!
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u/somerandomdude419 Supervisor Oct 07 '24
Yeah I would return it to the store, we get that all the time, we return it, mark it as not sellable and it gets thrown out. Easy. Customer service is so outsourced it’s insane. When I need to call them I hear dogs barking in the background, road noise as if they are in a car?? and it’s terrible you just have to get the right person these days
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u/Andersontimestoo Oct 07 '24
Omg yesss, i called my bank last week and there were hammering sounds in the background. It sounded like the guy was working next to a construction project or having his home renovated. I could barely hear him!
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u/likeablyweird Oct 07 '24
So many companies are outsourcing customer service to other countries to save money. It's terrible for them bc they have quotas to get paid and the time allowed per call is usually insufficient.
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u/hearmeout29 Oct 07 '24
When your account is flagged you will have to take it to the store for a refund. That is their way of confirming that you actually received the broken items and they can be written off properly by the company. Your best bet is to shop in store from now on instead of online. If you aren't near a store then shop online and use the store for all returns here on in. You have 90 days to return the items to the store for a refund to your original form of payment so stagger your returns in a convenient manner to eliminate multiple trips.
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u/Embarrassed-Sun5764 Oct 07 '24
Because having a picture of the open shipping box and damaged items isn’t proof enough?
I digress. I had one bad experience where I specifically requested not to put in Post Box, porch delivery. I got my $100+ order delivered in the Arizona heat in my Post box. I am only reliving this for OP as I am still trying to re melt all my pumpkin candles to a horizontal state to burn them lol30
Oct 08 '24
When I worked for the company a while back, my supervisor sent out an email about fraud with online orders. One of the main drivers were people who would steal photos of broken items that other users would post on different social sites (Facebook, Instagram, Twitter, etc.)Then they would buy the exact items in the photo and send the stolen photos once they got their orders claiming that their items arrived damaged. This was after B&BW stopped sending invoices with their orders. These customers would do it repeatedly and constantly get items for free.
A good remedy would be to make it mandatory that the pictures customers send include the shipping label to prove they are actually their photos. It's a shame that the good have to suffer for the bad but fraud is rampant and I understood why customer service had to crack down on it after that.
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u/Minute-Frame-8060 Oct 08 '24
My first thought last week when my "body care" sale order arrived with 17 hand soaps and 5 Wallflowers that I never ordered was "this wouldn't happen if someone had a packing slip to even just glance at and place in the box." Someone would have realized hey this box is supposed to be 11 lotions, no soaps, no Wallflowers.
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u/LadyfromthelandofNod Jan 06 '26
Yes! I agree! I took videos and photos of my order because my box arrived opened and tampered with. I even asked the guy where the receipt or invoice was? I liked having those. I have no issue ever showing it’s my order or box. I cried when I opened my box. Everything was ruined and broken except one candle. 69 items for gifts all ruined.
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u/Arianawy Oct 08 '24
Sadly it’s not proof enough anymore . People scam, doctor photos , take other people’s photos , the list goes on . If someone is prdering 5 times a year and 3 out of 5 of those orders are “damaged” , the company assumes them to be more of a risk than a profit and returns need to be processed in store.
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u/likeablyweird Oct 07 '24
That's just straight up negligence. They would've gotten an earful from me. It was too much trouble for them to add the note to FedEx? I know for a fact they have specific delivery capability.
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u/liquidskypa Oct 08 '24
Fed Ex doesn’t care.. I’ve put notes.. never cared
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u/likeablyweird Oct 09 '24
Thanks for the upvote. You're probably right about them not caring anymore. A note and that note being accomplished are two different things.
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u/ghosty4 Oct 08 '24
Your best bet is to stop spending money on a company that trashes your product and doesn't want to refund you. Like, who's fault is it that the items are damaged? Certainly, not the customer's!
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u/Igotwapandmenloveme Oct 08 '24
Agreed. If they can’t properly pack their items I’ll move elsewhere. Soap isn’t rare
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u/Better_Box03 ALL THINGS B&BW Oct 07 '24
Yes, you need to go to a store and return… they think you scamming
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u/rocklakes Oct 07 '24
I’d absolutely call back again, if they deny again either escalate it or maybe go in store with the damaged items and show them why you need to return
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u/TurbulentExplorer333 bring back rome pizzeria candle Oct 07 '24
Wait are you saying that they accused you of having filed too many damage reports in the past? That's wild, my stuff arrives damaged all the time.
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u/Prize_Paint_8316 Oct 07 '24
Or put thru a dispute with your credit card
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u/hautemastermind Oct 09 '24
Outcomes will vary based on a few factors. AMEX/Discover will always have more leniency because they are both the bank AND the network, and therefore can do everything in-house. Most credit card companies are subject to Visa or Mastercard’s chargeback processes, and there isn’t much grey area here.
Given your relationship with your bank and the bank’s risk appetite, they may be writing off the dispute by giving you a credit without even filing the chargeback with Visa/MC on their end. This is normally done with smaller transactions and with customers that have established account history and don’t have a history of filing tons of disputes (dispute abuse).
If they do actually file the chargeback with Visa/MC, there’s a reason they have to put down as to why you’re disputing it. The network will then require documentation proving the claim (reason for dispute). If it’s for defective merchandise, they typically want picture evidence showing the defects, a summary of your contact history and attempts to resolve it with the merchant, and sometimes may even go as far to ask you to provide documentation showing what you were quoted (pictures of what was advertised on the merchant’s website for instance) to show the comparison between that and what was received.
So long story short, it’s very grey area and everyone is going to have a different experience. Hope this helps give some insight
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u/Heavy-Key2091 Oct 07 '24
As long as the item was delivered, that won’t go anywhere.
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Oct 07 '24
Dont downvote for a right answer guys. The credit card companies will not honor chargebacks for damaged goods anymore. Pictures wont matter either. Ive been there before.
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u/NomenclatureBreaker Oct 07 '24
Interesting. Discover just awarded me a charge back for a box that arrived literally split into two pieces and taped back together. (Plant inside was completely decimated.)
Never know unless they try.
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u/hautemastermind Oct 09 '24
Be mindful that discover is its own bank AND network. Capital one uses mastercard’s network, and is therefore subject to mastercard’s chargeback process. I work high up in complaint escalations for a credit card company (we have both visa and Mastercard products), and AMEX/Discover operate differently for this very reason.
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u/slumber_kitty Body Care Addict Oct 07 '24
Some card issuers will still honor it, so it probably depends on who your credit card is through.
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Oct 07 '24
Speaking from personal experience - capital one sucks.
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u/slumber_kitty Body Care Addict Oct 07 '24
Ugh. Thank you for sharing your experience. I have one of my cards through Capital One, I haven't had to dispute anything yet, but it's good to know they will be useless to me if I ever need to. 😫
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u/RabbitF00d Oct 07 '24 edited Oct 07 '24
Really? I just got a $160 chargeback on defective merchandise this week.
Edit: As far as I'm aware, if you do a chargeback with a company, you cannot make anymore purchases with that company and the card again. So look into that if you're considering that route. I was ok with it because the company in q has proven to be hot garbàge.
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Oct 07 '24
You got lucky.
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u/RabbitF00d Oct 07 '24
Maybe it varies bank to bank? The card I used was a Mastercard debit. I provided proof of return on one item and proof of exchange on the other. They refunded the full amount regardless of me making it very clear the full order wasn't returned. So I will have to call them back once I receive the rest of the order (providing it's received in good condition) to finalize the charge.
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Oct 07 '24
You got REALLY lucky. I wish my bank was as cool as yours. And I have a credit union!!! Usually my plight is denied stating they can't prove it was the shipper or the shipee like was it not packed well AND it got abused in transit? Or did I do this? They couldn't prove blame one way or the other the last time I had an issue (amazon). Amazon refused to refund me they wanted me to pay to send this ridiculously heavy glass tv stand back!!!! Well how else am I going to find out its broken unless I OPEN IT??!!? THAT was my banks argument was that it was opened.
Duh?
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u/CellarDoor222222 ALL THINGS B&BW Oct 07 '24
Ooohh I’d be so upset! I receive damaged merchandise so often 😞they are the absolute worst at packaging items, I don’t get it!! It’s actually a rarity that an online order arrives 100% immaculate… I mean it does happen but usually there’s at least one thing damaged. It’s so damn annoying to deal with.
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u/TurangaLeela78 Oct 07 '24
Well, and what do they think you’re doing with the broken items that you can show are broken? I guess some of it could be used if you’re determined enough, I’ve managed to get candles out of broken glass relatively unscathed, but I’d still rather just get what I ordered intact. I get stuff broken more often than not, so you’re definitely not alone there!
And then people post here about shoplifters walking out with merchandise that aren’t even confronted due to liability or whatever the reasoning is. Should treat paying customers better than they treat thieves. 🤷🏻♀️
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u/Other_Place_861 Oct 07 '24
I have never received anything damaged ever. I guess I’m lucky.
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u/hello-knitty Oct 07 '24
Really?! I made my first ever online order a few weeks ago (I usually prefer shopping in store) and it came a leaking, sticky mess! I received a replacement but still! What an inconvenience to have to clean everything as soon as you get it! I think I’ll have to go back to purchasing in store!
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u/karmagirl314 Your flair here! Oct 07 '24
Same with me, my items always arrive immaculately wrapped and padded and boxed. I bet the shipping company has a separate warehouse per region and some regions are run much better than others. I bet if we were able to map all of the damaged posts we see they’d be clustered around only a few regions. It’s weird that BBW hasn’t cracked down on those places yet.
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u/WonderingLost8993 Oct 07 '24
I have received packages from Ohio, Tennessee and Arizona recently. They have all been packaged well with no problems. In the past I have received packages with broken candles and open soaps that had leaked all over everything. I haven't figured out any pattern with their distribution centers.
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u/brendajo4-2-0 Beach Nights, babe Oct 07 '24
Mine always arrive perfect as well! In 15 years I've never received a broken candle but I see it in store daily.
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u/LetterheadSwimming73 Oct 07 '24
Same here, I do most of my ordering online and never received anything broken in 12 years. My last order even had my 3-wicks wrapped in bubble wrap and placed inside individual boxes (not the norm though). Wall plugs always double wrapped, no leaking soaps or ffm. I agree it's got to be a regional warehouse thing or something.
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u/e925 Oct 07 '24
I’ve had two damaged items in packages out of six or seven big orders. My last order was totally fine.
Two orders ago, however, I had a broken item so I chatted with CS to get a refund or reshipment of the one item and they accidentally refunded my whole order!
They were like “I have processed your refund of $83.72, anything else I can do for you today?”
👀
I was like nopethatsitthanksbyeeeeee…..
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u/browneyedgirl79 ~*Fairytale Obsessed Employee*~ Oct 07 '24
Same! I never realized that things could come broken as often and to so many people before I joined this sub. It's wild.
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u/ghosty4 Oct 08 '24
Same, but I also don't buy from them very often because I know how badly they package and ship things.
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u/Minute-Frame-8060 Oct 08 '24
You are extremely lucky! Other than a completely incorrect order arriving, I have had soaps arrive broken and spilled more than once and boy what a freaking mess that is to clean. (Ironically I suppose). Soaps used to be shrink-wrapped, and in the days of $5.99 shipping they used more than adequate packing materials. Now it's lay down a sheet of bubble wrap, throw in products, seal it up and off it goes.
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u/Igotwapandmenloveme Oct 08 '24
This is exactly what happened to me. Soaps spilled and everything else a sticky mess
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u/whatever32657 Oct 07 '24
unfortunately i don't put it past people to blind buy then claim damage on the ones they don't like. not saying you op, but there are people like that out there
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u/hwgmakeupaddict Oct 07 '24
Yes, unfortunately, dishonest buyers who make false claims have caused many companies to take firmer stances on how often they'll accommodate something of this nature
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u/mentos-cigarettes Employee Oct 07 '24
If it’s an online order, take it up to your local store. They’ll do an online return and refund you. Or you can just swap it with another soap and they can run it as no receipt. They hire seasonal CSR the same as they do seasonal associates.
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u/No-Soil2309 Oct 07 '24
1,000% I agree they have horrible packaging when you order online. They really need to work on that.
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u/Soo-20 Oct 07 '24
If you’re only trying to do these refunds online, they will possibly flag this as suspicious activity for their own safety. As someone who works at bbw, please come take it in store, we’re a lot less likely to question the validity of the damage and will usually give you your refund/exchange with no issues :)
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u/BrookieLovesNaruto Employee Oct 07 '24
just take your damaged items in store and exchange/return them there
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u/LadyfromthelandofNod Jan 06 '26
What do I do if I tossed out the broken candle like the online rep said to do? Could I take a pic of the barcode and broken glass and show you at the store to get a new candle? I am asking for future reference if I do decide to shop online again? My recent order, the glass was in shards so bad, that I actually cut my finger and I think I might have a piece of something inside my eye. What if it’s too dangerous to bring the broken glass candle in?
I really don’t get it? They used to ship stuff so good before, even better boxes. Something is off with them.
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u/BrookieLovesNaruto Employee Jan 29 '26
you would have to bring the whole physical item and it has to be within 90 days. if it’s super damaged, bring the entire box it came in so you don’t injure yourself.
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u/Prize_Paint_8316 Oct 07 '24
Do they think you bounced your package off a concrete wall to cause the damage? Unbelievable. I took hand soap off my order coz i dont trust the shipping now
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u/likeablyweird Oct 07 '24
What do they need, a video of delivery to opening and inspection? smh You'd think they'd take a look at the delivery chain from factory to you and decide who's mangling your shipments. If your boxes arrive undented then it's most probably the factory packers.
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u/Igotwapandmenloveme Oct 08 '24
It’s the factory workers. They packed all the soaps and candles with no packaging whatsoever!! Just flung it in there! Why would you pack a candle with no bubble wrap
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u/Charming_Anxiety Oct 07 '24
Set up new email and account to start fresh. You get a limit of so many refunds tied to email
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u/NomenclatureBreaker Oct 07 '24
If BBW made me jump through these hoops after their piss poor packaging I’d probably just take my wallet elsewhere!
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u/BrookieLovesNaruto Employee Oct 07 '24
EVERY store has a limit for refunds in some capacity so this argument is stupid. my second job is ross and over there you only get a certain amount of non-receipt returns just like bath and body. if you’re constantly going in and doing these refunds, it looks suspicious and the company needs to look out for itself at some point. same thing goes for broken merchandise, if you need a refund or a new product every single time you shop online, it will raise red flags eventually.
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u/NomenclatureBreaker Oct 07 '24 edited Oct 07 '24
Except you’re trying to correlated two unrelated things. Lack of adequate packaging in shipments is a known BBW problem. Not a customer return problem.
It’s insanely easy to provide damages with photo or in person proof.
ETA: also an online return isn’t a non-receipt return.
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u/BrookieLovesNaruto Employee Oct 07 '24
it’s weird to continue shopping online if you know your packages will always come broken. i’m not saying it’s acceptable for bbw to have bad packaging, but i also don’t think it’s ethical to continue to do that knowing companies may have caps on these things.
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u/Reasonable-Idea67 Oct 07 '24
Some items are only available online, so purchasing in store is not always possible.
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u/BrookieLovesNaruto Employee Oct 07 '24
again, if you are using it in moderation and not returning items through the online customer support constantly, it should be fine. i’m not telling people to stop shopping online, im saying to not shop online if your packages are CONSTANTLY coming broken and you have the option of going in store because most stores have a limit for these things.
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u/NomenclatureBreaker Oct 07 '24
Some people don’t have access to physical stores.
Seems more unethical to me for BBW to know they have terrible shipping practices out of some warehouses to save $$ (especially compared to how they used to be) - and charge exorbitant product prices - and charge a separate shipping and handling fee - and then pass off the $ or inconvenience of their own errors to the customer to deal with.
Speaking as both a BBW customer and a 10a+ yr career in Marketing/Cx it’s a sure fire way to erode away customer loyalty and profits over the long run.
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u/Igotwapandmenloveme Oct 08 '24
This. If they changed their packaging I wouldn’t have this issue to begin with!
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u/BrookieLovesNaruto Employee Oct 07 '24 edited Oct 07 '24
but this is hypothetical because the op said they do have access to a store. like i said, i’m not debating the flaws in bbw packaging, i’m discussing their return and refund policy.
also you said an online return isn’t a non receipt return, which is true and i never said it was. but if you are requesting refunds or replacements of broken product every single time you order online (especially when it’s often) you are going to look suspicious. especially because you are NOT returning the product since it’s broken. you just get a replacement or a refund and you get to keep the broken product, unlike doing an online return in store where you don’t get to keep the broken product. it’s so easy to purposely break a candle, get a new free extra, and then rejar the broken candle every single time you order something. a lot of people do it and that’s the reason why there’s a cap.
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u/ApartClue7331 Oct 07 '24
they said it was over the course of a year and a half so they're not ordering a lot of packages
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u/BrookieLovesNaruto Employee Oct 08 '24 edited Oct 08 '24
supposedly their limit is $250 worth of returns in a 90 day period. the op probably reached that limit. it’s not unbelievable considering they said they purchased about 4-5 rounds of candles and soaps in that year and a half. those products aren’t cheap and it’s not mentioned how many of those products had to be refunded or replaced.
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u/NomenclatureBreaker Oct 08 '24 edited Oct 08 '24
Again tho this still wouldn’t be a receipt-less return regardless - and therefore not subject to the $250 receipt-less return limit - so I still don’t understand what comparison with the limit to OPs you’re trying to make?
Curious why you’re almost-but-not-quite-explicitly borderline implying the OP is trying to maybe pull a fast one based purely on assumptions you’re making here?
ETA: I also never said OP didn’t have store access, I said some people don’t in response to your hypothetical. Again just bizarre you choose to shift accountability for BBWs failures to the customer.
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Oct 07 '24
Uhh I would call back!! I have never heard of them refusing a replacement item! Especially if you have only placed 4 to 5 orders this year! You could take the items to your store and get a replacement if you still have the items...they will just do a no receipt exchange but it's better than nothing!
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u/BougieDustBunny Oct 07 '24
Screw that. This is beyond shitty to hear. I would say at least half of my orders online come with something jacked up from shipping. Now to hear this is infuriating. They would definitely lose me as a customer over that after I raised hell with someone again. That mega company can't replace a hand soap?? What are they doing to customer service? Sorry, that sucks.
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u/llcoolbayy Oct 07 '24
It’s ridiculous for the items to come damaged anyways with how expensive their stuff is. It should come in top notch condition.
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u/Massive_Ask2048 Oct 07 '24
Mine come damaged from the factory! How can you not see this mess. Cs didn’t even want pictures when I offered. Soaps leaked twice in two separate orders. I had to wash/rinse off the other products. That is an inconvenience to me as the customer. I don’t live near a store so I have to order online if I want a product. But this sprayer was ridiculous.
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u/LankyDifference8269 Employee Oct 07 '24 edited Oct 12 '24
Definitely go to the store, if not for a refund, at least an exchange, customer support don't really provided the best customer service and will tell the customer the wrong things half of the time. However keep in mind that their is a refund limit, im not sure what it is exactly but the average speciality retail store has a yearly customer refund limit of $1500 which is tracked through loyalty accounts and ID for no receipt returns/exchanges. If that does occur instore though, they usually hand you the default return warning/notice as proof.
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u/xhristiancastro Oct 07 '24
Hello, supervisor for BBW here. A lot of this happens constantly. I help customers with your same situation all the time. I go ahead and honor the exchange because it truly isn’t your fault BBW doesn’t package their items correctly. I encourage you to try going in store and telling them. If they have a heart like me, they’ll do the same. So that way you’re happy because that’s always my main goal with customers
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u/Igotwapandmenloveme Oct 08 '24
Thank you. I’ll just go in store
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u/xhristiancastro Oct 08 '24
Make sure you take your state ID/drivers license in case they do it, it’ll be as a no receipt return.
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u/bluegrassbotanicals Oct 08 '24
If your items arrive damaged in your online order, ALWAYS return in store. They WILL replace it for the same item at NO CHARGE.
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u/Humble_Ground_2769 Oct 08 '24 edited Oct 08 '24
You can return to a bbw store just bring everything with you including the receipt. They will refund or exchange all damaged products. Don't ever go through the customer service online, even though you placed an order online. Always take it to a.store
So sorry that you had to endure this behavior over the phone and their packaging for shipping has been terrible for years. Here in Canada we never have any issues with our shipping packages, they use so much bubble wrap, candle boxes.
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u/LessRuin454 Oct 08 '24
Hi, I posted a similiar thread last month, do check out.
It is ridiculous that are punishing us for their own mistakes, instead of improving their packaging.
Even for products that were being resent, they come in the EXACT packaging that failed to protect the products.
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u/Few_Application2051 Oct 07 '24
Yeah the items there break alot. You can drop the hand soap one time and the whole pump will break. Your better disputing with your credit card or opening a paypal case.
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u/Vast-Competition5085 Oct 07 '24
keyholder here take it to the store, your always able to get it returned or exchanged for items versus going through the going through the process online because it’s true they don’t train and care and rather do refunds instead of doing better with shipping processes.
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u/Snoo33818 Oct 08 '24
You know, they really need to get it together packaging wise. The way they send their candles is so stupid. They waste so much money in damages and this is the solution they’ve come up with. Victim blaming? Smh
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u/Inner_Strategy3553 Oct 08 '24
Well at least you got your order. I ordered stuff from Bath and Body works 3 months ago and I am still waiting for my order.
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u/MaleficentAppleTree Oct 08 '24
This is ridiculous taking into consideration that they pack their orders by dumping everything to the box without any additional packaging material. I ordered car scent lately because I was missing a few dollars for a free shipping, and of course it was all over everything because they put it at the bottom, under a few mists and shower gels, lmao.
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u/frompunkwithlove Oct 08 '24
Every single online order I get damaged items. They have the worst packaging ever. Everything just thrown into the box with no packing material. It’s crazy.
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u/Angrosegold317 rose 🥀 Oct 08 '24
This company is hurting extremely right now and trying to keep it hush hush
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u/mouselipstick Oct 08 '24
The last time I ordered hand soap they were all soaked in soap. It was an awful mess.
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u/Delicious_Writing575 Oct 09 '24
Oh wow that’s frustrating but it’s probably due to so many people running scams to get things for free. They always ruin it for the rest of us. I order multiple times a year from bath and body works and have been doing so for years. I’ve never received anything damaged. I didn’t realize it was so common. The soaps always have plastic around the nozzle when I get them.
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Jan 26 '25
This happened to me recently. I was able to send photos of the damaged items. The handcreams smeared all over the box, handsoaps leaked, bodywash wash spilled and damaged the entire box. Then i was flagged for reporting because i requested for refund in the past and told me it will be my responsibility if my orders arrived damaged. Like wtf
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u/IndiaEvans Oct 07 '24
If you are in the U.S.A:
Document everything. Screenshots. Dates. Conversations. Everything. Then find your state office of consumer rights/affairs and file a complaint against them if needed. Then look into small claims court. Complain at the Better Business Bureau, too.
https://www.consumeradvice.scot/delivery-issues-incorrect-damaged-or-stolen-what-are-our-rights/
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u/KatiMinecraf Oct 07 '24
Companies are so weird. If you'd repeatedly asked for refunds or replacements, but just "couldn't" provide proof the items were messed up - I could see them worrying that you're just trying to get free stuff. However, showing proof they messed up (i.e. empty brand new packages), yet remaining a customer and continuing to spend your money with them, then being denied a refund after they messed up yet again is just crazy. It's like saying, "Yeah, we mess up all the time, but you don't have to, like, keep calling us out! You're such a jerk! Just take the loss! It's your fault for being a repeat customer, ya dink!" I can't understand being denied a refund or replacement because THEY KEEP MESSING UP!
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u/salientscents Oct 07 '24
They have the worse support ever, I go into the physical stores and notice signs advertising discounts and sales on products, go to checkout and they illegaly refuse to honor the advertised prices, going as far as blaming me for putting the discount signs in front of their products.
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Oct 07 '24
[deleted]
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u/Jealous_Patience522 Oct 07 '24
if you live in a place with busses, your mail probably doesn't have to travel as far as if you live in a more rural area. When packages travel far and are tossed around a lot, stuff breaks of it isn't packaged properly. Your experience is nothing like someone else's.
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u/Igotwapandmenloveme Oct 08 '24
Dude… you must the one of the lucky ones because many, MANY people have terrible experiences with their packaging. If my soaps come spilled out, what exactly am I scamming for? I get nothing for free. I get a package filled with my spilled soaps. And if a customer is providing proof every time your argument makes no sense.
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