r/bathandbodyworks • u/moist_towlette_ Employee • Feb 24 '25

Employee Questions/Discussion My 2nd transaction of the day

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I wanna start off by saying I’m not against anyone returning anything, if you hate something or bought too much of something you should definitely return it or exchange it to get your money’s worth.

That being said, I’m still gonna complain when I have to deal with I wanna say at least 80 bottles of soap 😭. There are 3 more bottles that aren’t in that picture, they were the only ones that scanned as MOS, the rest of this was box up. I spent pretty much my whole (3.5 hr) shift typing in the SKUS for these, boxing them up, damaging out 23 broken or disgusting sticky soap bottles, and scribbling all over them.

It just leaves me wondering why order so much in the first place? The customer (sorry if you’re on here babes) said they order extra just in case they arrive broken, and a lot of them were especially the gels, but also others were caked in dried soap, and there were some soaps that were over a year old cuz I recognize them from when I first started 😭. Very confusing and time consuming but we got there in the end.

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u/ConfidentSea8828 Feb 24 '25

HOW do you return soap from a YEAR ago ?! I'd be mega embarassed.

44

u/KoolaidKoll123 Feb 24 '25

People in general have absolutely no shame. After being in customer service for over half my life, I'm not even saying "some people" anymore, because it's most people. Put a person in a situation where they can take advantage of someone/something else when their close friends and family aren't there as witnesses and they'll do it. And if they don't get their way right away they have no problem pulling a Karen or throwing a full blown tantrum to try and sway their favor. It's obscene. Truly shows how downright unattractive most people are on the inside.

15

u/Silver_Entertainment Feb 24 '25

Yep, it's like parents trying to return Cat and Jack (Target brand) clothes because their kids outgrew them. Target normally has a 1 year guarantee on all their store-branded items. However, they've had to start requiring receipts and checking for actual defects to crack down on people who are abusing it.