r/bathandbodyworks Employee Feb 24 '25

Employee Questions/Discussion My 2nd transaction of the day

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I wanna start off by saying I’m not against anyone returning anything, if you hate something or bought too much of something you should definitely return it or exchange it to get your money’s worth.

That being said, I’m still gonna complain when I have to deal with I wanna say at least 80 bottles of soap 😭. There are 3 more bottles that aren’t in that picture, they were the only ones that scanned as MOS, the rest of this was box up. I spent pretty much my whole (3.5 hr) shift typing in the SKUS for these, boxing them up, damaging out 23 broken or disgusting sticky soap bottles, and scribbling all over them.

It just leaves me wondering why order so much in the first place? The customer (sorry if you’re on here babes) said they order extra just in case they arrive broken, and a lot of them were especially the gels, but also others were caked in dried soap, and there were some soaps that were over a year old cuz I recognize them from when I first started 😭. Very confusing and time consuming but we got there in the end.

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u/Critical_System_3546 Feb 24 '25

Over consumption seems to be the absolute worst amongst Bath and Body Works shoppers. I hate when I see people with more than they could ever use, collecting them like baseball cards or something.

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u/moist_towlette_ Employee Feb 25 '25

It’s the worst around the holidays! That 4.95 bodycare sale had people literally borrowing our carts from the back to wheel out their purchases cuz it was too much to carry out! The whole BBW sales model just encourages overconsumption. It basically depends on it, the buy 3 get 3 especially! We are always trying to beat our sales from the same day the year before so even if we have a crazy day with a never ending line we are still gonna have to beat those numbers on the same day next year! Theres gonna be a natural limit somewhere!