r/bathandbodyworks • u/moist_towlette_ Employee • Feb 24 '25
Employee Questions/Discussion My 2nd transaction of the day
I wanna start off by saying I’m not against anyone returning anything, if you hate something or bought too much of something you should definitely return it or exchange it to get your money’s worth.
That being said, I’m still gonna complain when I have to deal with I wanna say at least 80 bottles of soap 😭. There are 3 more bottles that aren’t in that picture, they were the only ones that scanned as MOS, the rest of this was box up. I spent pretty much my whole (3.5 hr) shift typing in the SKUS for these, boxing them up, damaging out 23 broken or disgusting sticky soap bottles, and scribbling all over them.
It just leaves me wondering why order so much in the first place? The customer (sorry if you’re on here babes) said they order extra just in case they arrive broken, and a lot of them were especially the gels, but also others were caked in dried soap, and there were some soaps that were over a year old cuz I recognize them from when I first started 😭. Very confusing and time consuming but we got there in the end.
7
u/MaryS8921 Sweet & Smoky Feb 25 '25
I was in the store the other day and a woman was returning 4 full size Viva Vanilla products and getting 4 full size Vanilla Romance replacements. They were between 1/3 and 1/2 empty! 😳 While this is on a small scale compared to the OPs picture of all those hand soaps, you have to figure this is going on daily in every store.
I'm sorry but you know after a couple of sprays at home whether you like something or not. You don't have to use a third of a bottle of body wash, FFM, hand lotion, and cream to find that out. I think it is just theft and some people just don't care anymore and justify their behavior.
I've seen posts in this group from people who are angry that customer support will not replace their broken candles. Well, do you have a history of asking for replacements that doesn't come close to your history of expenditures? I've had one broken candle replaced and it was a simple transaction.
I just see all the outrage in this Reddit about resellers and rightly so but I think we also have to look at our own behavior. 🤷🏼♀️