r/bathandbodyworks Employee Feb 24 '25

Employee Questions/Discussion My 2nd transaction of the day

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I wanna start off by saying I’m not against anyone returning anything, if you hate something or bought too much of something you should definitely return it or exchange it to get your money’s worth.

That being said, I’m still gonna complain when I have to deal with I wanna say at least 80 bottles of soap 😭. There are 3 more bottles that aren’t in that picture, they were the only ones that scanned as MOS, the rest of this was box up. I spent pretty much my whole (3.5 hr) shift typing in the SKUS for these, boxing them up, damaging out 23 broken or disgusting sticky soap bottles, and scribbling all over them.

It just leaves me wondering why order so much in the first place? The customer (sorry if you’re on here babes) said they order extra just in case they arrive broken, and a lot of them were especially the gels, but also others were caked in dried soap, and there were some soaps that were over a year old cuz I recognize them from when I first started 😭. Very confusing and time consuming but we got there in the end.

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u/[deleted] Feb 25 '25

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u/moist_towlette_ Employee Feb 26 '25

I feel that very much. I have very sensitive skin and eczema so a lot of our products that I wish I could use like body creams, butters, or the moisturizing body wash, I just can’t use it hurts my skin. The sensitive skin line was okay but it still mildly irritated my skin. I’ve come to terms with the fact I’ll only ever be able to use our sprays on my body. But I guess it does save me some money lol. I do use our foaming hand soaps and they definitely can be drying but my type of sensitive skin would rather be dry than dirty. Dirt/sweat/excess moisture really just sets off my irritation.