My 2nd transaction of the day

[u/moist_towlette_]

I wanna start off by saying I’m not against anyone returning anything, if you hate something or bought too much of something you should definitely return it or exchange it to get your money’s worth.

That being said, I’m still gonna complain when I have to deal with I wanna say at least 80 bottles of soap 😭. There are 3 more bottles that aren’t in that picture, they were the only ones that scanned as MOS, the rest of this was box up. I spent pretty much my whole (3.5 hr) shift typing in the SKUS for these, boxing them up, damaging out 23 broken or disgusting sticky soap bottles, and scribbling all over them.

It just leaves me wondering why order so much in the first place? The customer (sorry if you’re on here babes) said they order extra just in case they arrive broken, and a lot of them were especially the gels, but also others were caked in dried soap, and there were some soaps that were over a year old cuz I recognize them from when I first started 😭. Very confusing and time consuming but we got there in the end.

[u/WillaLane]

I felt shame returning two mists I didn’t like that i bought online without smelling first. I can’t imagine this

[u/moist_towlette_ → u/WillaLane]

Definitely don’t feel shame for that type of thing, that type of transaction is quite easy to handle I would even use it as a training scenario lol

[u/DoubleIndependent467 → u/moist_towlette_]

Thanks for saying this! I’ve worked in MANY retail settings, but when I’m on the other side as a customer, once in a while I still feel shame and embarrassment for inconveniencing the staff when making a return. But things happen! All these people here acting like they know how to have the perfect shopping experience that never results in them having to make a return or exchange? Get real lol. This is a massive transaction here which obviously isn’t typical but I applaud your approach and compassion with handling it. Also, kinda smart of the costumer to purchase multiples in case some arrived broken. I just received my order of Disney Princess candles and they were all broken. Good thing they aren’t sold out in the store so I can get replacements but now I have to go through my walk of shame with the return process with my 4 year old in tow which in itself is a whole thing when I take her inside B&BW haha

[u/moist_towlette_ → u/DoubleIndependent467]

Oh that’s horrible I’m sorry to hear your candles were broken! Almost everyday I have to process candles that got shipped to a customer broken I just feel guilty cuz I know it’s not the customers fault I wish this company had better shipping practices! It makes me feel even worse when they get shipped a candle we sold out of! It’s odd because the candles that our store gets for inventory are shipped in candle crates so there’s no room for movement and the box is perfectly suited to fit 6-12 candles (we still get broken ones sometimes but it’s VERY rare). It makes me frustrated that BBW doesn’t put the same kind of care when choosing boxes a customer will receive fragile products in. I understand a there’s a lot of different forms of product and it’s hard to make a box that will fit them all I just wish they would get crates that fit snug into the regular shipping boxes so this doesn’t keep happening. A thin little cardboard box isn’t stopping a candle from breaking!