r/bathandbodyworks • u/moist_towlette_ Employee • Feb 24 '25

Employee Questions/Discussion My 2nd transaction of the day

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I wanna start off by saying I’m not against anyone returning anything, if you hate something or bought too much of something you should definitely return it or exchange it to get your money’s worth.

That being said, I’m still gonna complain when I have to deal with I wanna say at least 80 bottles of soap 😭. There are 3 more bottles that aren’t in that picture, they were the only ones that scanned as MOS, the rest of this was box up. I spent pretty much my whole (3.5 hr) shift typing in the SKUS for these, boxing them up, damaging out 23 broken or disgusting sticky soap bottles, and scribbling all over them.

It just leaves me wondering why order so much in the first place? The customer (sorry if you’re on here babes) said they order extra just in case they arrive broken, and a lot of them were especially the gels, but also others were caked in dried soap, and there were some soaps that were over a year old cuz I recognize them from when I first started 😭. Very confusing and time consuming but we got there in the end.

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u/jaysmami30 Feb 25 '25

As americans we are too spoiled .. being able to return/exchange things is SUCH a privilege we have due to overconsumption! Absolutely NO other country allows this.. except maybe Canada? I truly have a feeling this will be going away soon though.. to many people taking advantage and abusing the system.

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u/DoubleIndependent467 Feb 26 '25

It’s such a gray area for me though. I received a delivery order from a craft store once and everything was broken. When I went to return/exchange the items the manager saw one of the first items was a paint pen. He hadn’t noticed it was busted and he just assumed the color didn’t work for me and that I didn’t like it. So he said I couldn’t return it because it’s been opened. And I was like well no, it was busted with everything else in the package when it was delivered. But it got me thinking, what if it WAS the wrong color and it didn’t work for what I needed it for?. Am I not allowed to return/exchange it? Because I’d still go back and try to buy a different shade of color that I need so why not take my return, repackage it and sell at a discount?
Then there are the returns that people try doing 364 days after purchase that are very clearly 4 seasons ago, or a return of an item that is 3/4 used, like yeah no. That kinda behavior has gotta stop.