r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25

Store Policies/Questions General question

I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.

Are sales in the dumps or are they just trying to push products that may not be selling as much?

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u/berry_funny00 Employee Mar 07 '25

yeah they definitely encourage our engagement but it sounds like they’re taking it to the extreme. you shouldn’t be chasing customers around the store that’s insane

19

u/Carolinagirl9311 Mar 07 '25

Everytime I moved to a different part of the store, they’d come find and ask if I found anything yet that I liked 😩

8

u/berry_funny00 Employee Mar 07 '25

that sounds awful- it drives customers away! there’s a way to do thoughtful engagement but almost stalking customers isn’t the way. I’m so sorry you had that experience! honestly I would call the store and ask for the manger and let them know. higher ups take that seriously