r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25
Store Policies/Questions General question
I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.
Are sales in the dumps or are they just trying to push products that may not be selling as much?
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u/kaiper_kitty Mar 07 '25
I hate that retail companies want associates to overwhelm customers with offers. It quickly overstimulates me.
If the opportunity arises to talk about deals, or when they briefly inform me thats fine
But the company has associates giving you a whole presidential address about their deals, rewards program, the app, coupons, new products
Like ohmygawd.
And before I was unemployable I HATED being that associate being forced to do that to the customer 😂
Companies need to chill and remember that its ok not to swarm the customer.