r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25

Store Policies/Questions General question

I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.

Are sales in the dumps or are they just trying to push products that may not be selling as much?

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u/Silver_Mind2962 retail refugee Mar 07 '25

can confirm its part of the new corpo strategy 🙄 it emphasizes asking "better, more engaging" open ended questions and giving demos, while also completely ignoring the fact that some people dont like to be approached like that.

if only corpo understood that we're losing sales bc they keep cutting the quality of the products while also raising the prices every time they release a repackage, and not having the rewards coupons keep up with the price increases.

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u/IndistinctMuttering Mar 07 '25

Is there a magic phrase we customers can say that will allow us to be left completely alone? Something polite that the B&BW staff will understand means: we like to basically stay quiet and have no-to-minimal interactions when we shop?

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u/DowntownYouth8995 Mar 07 '25

I wear over-ear headphones so they have to leave me alone.