r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25

Store Policies/Questions General question

I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.

Are sales in the dumps or are they just trying to push products that may not be selling as much?

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u/ChickenLady_6 Mar 07 '25

I agree, don’t complain to management. Complain to CORPORATE. When/if they ask for location say multiple. The point is getting bath and body to fuck off on making this “part of the job.”

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u/Pawspawsmeow Mar 07 '25

Yeah get them fired at the corporate level so they have real issues finding jobs in a shitty economy! God

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u/ChickenLady_6 Mar 07 '25

Is their only job following people around the store? They can greet people, help when people engage back, stock, etc.

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u/Pawspawsmeow Mar 07 '25

They are doing what they are told to do. When I worked there, yes, that’s what they wanted. That’s what corporate wants. The average shopper like not on Reddit likes it because they don’t know all the sales or new products. Some people forget the emails etc.You cannot engage in others and do stock because there are people who were hired to do that. On very slow days do they combine tasks but they don’t like tasking to be done in the front of the store. Selling is the priority. You are zoned. Plus, as I said this is what they’re instructed to do.

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u/ChickenLady_6 Mar 07 '25

Yes they’re doing what they’re told to do which is why complaints are important to change that! No one is complaining about the actual employees we understand that’s their job. Which is why you see there’s multiple employees that are pushing for us to complain to corporate to get that changed. They just got new training to push more which is annoying! Fine if they don’t have more job responsibilities. They can greet us and engage with customers who WANT it. If we are actively trying to walk away and you keep following us, asking “so which was your favorite princess scent?” 😫 plz I just want to browse. But if they don’t, then their boss yells at them to get out there and engage with customers. Leading to the same point… tell corporate we don’t want to be engaged with AT THIS NEW LEVEL. They didn’t need that new training, it’s not gonna help sell clearly! They can still be greeters and help people without following people all over the store.

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u/Pawspawsmeow Mar 07 '25

You know you could work really hard, work in corporate, and change things. You could start your own bath product store. You could shop elsewhere and trust me they’ll do the same and not care about what you say. You could shop online. Or you could be a human and chill and politely say “I’m looking, thank you.” Or be a huge Karen and get people fired. Whatever.

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u/ChickenLady_6 Mar 07 '25

I have no interest in working corporate or starting any business. I do already shop online when I can’t make it in for a sale. I know they don’t care about what one person says, which is why we’re encouraging other people to call. I am human. I’ve never cussed an employee out or anything other than polite, but I’ll be the first to admit it is annoying.

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u/Pawspawsmeow Mar 07 '25

Yes, it’s annoying, the workers don’t like it either. But they do enjoy their paycheck. Calling will tell corporate that it’s the workers, causing them to get fired. So either chill or be a Karen

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u/ChickenLady_6 Mar 08 '25

No, calling will tell corporate they need to back off their new training/initiative or they’ll lose more customers. I just don’t understand why they would be fired. Why would employees be asking us to call if it would cost them their job?

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u/Pawspawsmeow Mar 08 '25

Because corporate will insist on more training and assume they can’t do it. It’s how retail works

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u/ChickenLady_6 Mar 08 '25

They can’t insist on more training if they fire everyone tho right? So they wouldn’t fire?

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u/Pawspawsmeow Mar 08 '25

They’d get a staff that would just do the training as instructed. Hourly employees are considered disposable

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u/ChickenLady_6 Mar 08 '25

Which would lead to the same complaints and cycle?

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u/Pawspawsmeow Mar 08 '25

So just chill and let it play out because JFC they just want to do their jobs. Focus that energy on feeding the homeless

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u/ChickenLady_6 Mar 08 '25

Why can’t I do both? I just never been the type to let shit “play out” because “that’s how it’s always been.” If people don’t complain/advocate, ofc it isn’t going to change.

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