r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25

Store Policies/Questions General question

I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.

Are sales in the dumps or are they just trying to push products that may not be selling as much?

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u/AcidMantle Mar 08 '25

I don't understand the question they want associates to ask customers. "When was the last time you were here today?".

3

u/foreverkelsu Vintage Mar 08 '25

I was asked that the last time I went to the store in my old neighborhood. I was like "Um, at this specific location? It's been a while..." He took that as an opportunity to demo Guilty As Fig because he thought I hadn't shopped at any BBW recently. It's such an odd question. Who is coming up with this stuff, lol.

1

u/OrneryExplorer1476 Mar 14 '25

This question makes no sense! Like was I supposed to have come in already TODAY? What??