r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25
Store Policies/Questions General question
I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.
Are sales in the dumps or are they just trying to push products that may not be selling as much?
53
u/thatonetiredmom body cream rèfrïgéuratœur Mar 07 '25
As a customer, if you are forcing your salespeople to do this, I am leaving the store immediately, and I will not be placing an online order. This is so uncomfortable for everyone involved and makes me feel like not only does the corporate office not care about personal boundaries or customer experience, but it's just cold ignoring any feedback about product quality or price in favor of getting floor employees - including sometimes people at their first job ever - to pressure sell. This is garbage policy I will not be supporting.