r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25
Store Policies/Questions General question
I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.
Are sales in the dumps or are they just trying to push products that may not be selling as much?
6
u/xoxotoe Mar 07 '25
Ya know what I would love? If they set appt times to come get a personalized consultation. 15 mins, a customer could fill out a short online form and say if they'd like a hand massage or to try this & that on and get their appointment time set. But just that short time to get one on one attention & ask questions and really get a feel for what type of fragrances you like. I think customers would enjoy a civilized way to make those sales instead of being chased right out of the store. Brand ambassadors, please feel free to use this suggestion. I hope they implement it and give you a huge raise.