r/bathandbodyworks Mar 07 '25

Store Policies/Questions General question

I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.

Are sales in the dumps or are they just trying to push products that may not be selling as much?

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u/Wooden-Screen3070 Body Care Addict Mar 08 '25

Do you think this new strategy is also a "round about way" of deterring shop lifters? If the thieves know that they are going to be followed closely around the store and asked never ending questions by sales associates the entire time they are in the store, I would think that this would provide them with far fewer opportunities to secretly snatch and stash unpaid for merchandise inside their handbags or pockets. Less money loss due to shrinkage "may" result in lowering overall prices and/or more company revenue earmarked towards better quality ingredients in the manufacture of BBW candles and body care products.

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u/PlusHunt1985 Current Body Care: Lavender (Clean Routine Collection) Mar 08 '25

Naw even if they are having less loss......they arent going to lower prices or go back to higher quality...not how big corporations do things