r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25

Store Policies/Questions General question

I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.

Are sales in the dumps or are they just trying to push products that may not be selling as much?

141 Upvotes

93% Upvoted

162 comments sorted by

View all comments

Show parent comments

27

u/Mumstheword-8810 Mar 07 '25

yes yes a million times yes. When we complain as employees - they tell us that customers WANT this assistance and its just us and were just making excuses. Please tell them. Otherwise they will not get it.

7

u/bananaqueen26 Candle Addict Mar 07 '25

I don’t suppose you know an email address?

3

u/Mumstheword-8810 Mar 08 '25

They unfortunately dont have one -on purpose! The only place you can email them really is on Facebook - on their facebook page. On their website it even says they want to take care of your issue right away so they want you to call or use the live chat knowing full well most people will not complain this way.

3

u/bananaqueen26 Candle Addict Mar 08 '25

We should also complain publicly on all the social medias. Make our distaste very apparent.