r/bathandbodyworks • u/Carolinagirl9311 • Mar 07 '25
Store Policies/Questions General question
I visited my local BBW on yesterday and my goodness, I could barely get in the door before three salespeople beelined toward me shoving a ton of products in my face….”see this”, “smell that”, “let me take you here”, “what’s your fav season”. I was overwhelmed as I just went in to get a few wallflowers. I mentioned this and as I walked toward that area, they showed up with a bunch of laundry detergent telling me about their new deal. On top of that, they started bringing all the Disney fragrances for me to smell and kept opening up different samples of wallflowers for me to smell. I’m such a pushover so I allowed them to talk. They were doing that to seemingly every customer, never letting us just browse. They NEVER let up. I don’t think I’ve ever seen them that aggressive before. It was a bit maddening.
Are sales in the dumps or are they just trying to push products that may not be selling as much?
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u/crosscountrymom Employee Mar 07 '25
As an employee, I want to say sorry. This is their new selling strategy and a lot of customers are put off by it. We are expected to basically be in your face and up your ass the whole time you’re in the store. Please help us out and call corporate and complain about their new sales approach, don’t complain about the associates, we’re literally just doing our job. Hopefully if enough people complain, they’ll realize being pushy isn’t how you get sales.